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In Southern Alberta & East Kootenay

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BBB Accredited Business since 04/12/2012

Adair Auto Repair

Phone: (403) 203-4999Fax: (403) 444-18059151 44 St SE, CalgaryAB T2C 2P7 Send email to Adair Auto RepairFacebook

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BBB Accreditation

A BBB Accredited Business since 04/12/2012

BBB has determined that Adair Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Adair Auto Repair's rating include:

  • Length of time business has been operating.

Factors that raised Adair Auto Repair's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/17/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: I have taken my car into Adair Auto Repair twice to have a coolant leak repaired. The first time they replaced the thermostat and it was still leaking. A few weeks later I took it back and they replaced the water pump and said that was the only leak. I called to take it in for the third time and the owner would not return my phone calls. I than called and spoke to another employee there and he was very unprofessional. He hung up the phone on me. I will be taking the vehicle to another mechanic to fix it properly. I DO NOT LIKE TO PAY TO REPLACE PARTS WHEN THEY PROBLEM IS ELSEWHERE.

Initial Business Response
As the owner of Adair Auto Repair I am sad to hear of this complaint. We always try to make sure that every vehicle is repaired properly and repaired the first time. We offer an outstanding warranty on all parts and labor.
If there is a problem with the repairs we have done then the customer simply needs to call the shop and speak with whoever answers the phone. Book a time to have the vehicle looked at to see what the problem is.
I did not receive any message regarding this issue and did was unaware that **** wanted a call back from me.
I have spoken with my service writer who is my younger brother and he spoke with **** on the phone when he called. **** did not want to bring his vehicle in to have us look at it. We can not repair this problem or make it right for him is he is not willing to bring the vehicle in to us.
If there is a problem with the work we did then with will be covered under warranty.
I will be calling **** to speak with him directly to see if we can resolve the problem.
Thank you

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Auto Repair Services, Auto Repair - Maintenance, Auto Repair - Tune-Up

Additional Information

top
BBB file opened: 14/11/2012Business started: 04/01/2010
Type of Entity

Corporation

Incorporated: January 2010, AB

Contact Information
Principal: Seumas Leghorn (Owner) Dan Dueck (Service Writer)
Business Category

Auto Repair Services, Auto Repair - Maintenance, Auto Repair - Tune-Up

Products & Services

Diagnosis and check engine lights, Mufflers, Brakes, Radiators, Oil changes, Maintenance, Transmission Repairs, Water pumps, Wheel bearings, Alignments, U-Joints, Tire Repairs, Suspension, Heating system, Air Conditioning, ABS Anti Lock Brakes.

Hours of Operation
Mon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PM
Service Area

Calgary and surrounding area.

Industry Tips
The Hail Season is Here

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

3 Photos

Map & Directions

Map & Directions

Address for Adair Auto Repair

9151 44 St SE

Calgary, AB T2C 2P7

To | From

LocationsX

1 Locations

  • 9151 44 St SE 

    Calgary, AB T2C 2P7(403) 203-4999

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Adair Auto Repair is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Auto Repair Services

The Hail Season is Here
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