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Consumer Complaints

BBB Accredited Business since 08/18/2009

MANOR INN COLLEGE STATION

Phone: (979) 764-9540Fax: (979) 693-2430

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
08/12/2014Problems with Product / Service | Read Complaint Details
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Complaint
We stay Manor Inn for two days and the rooms weren't cleaned. Towels were not removed or replaced. Management refuse to acknowledge the problem
We stay Manor Inn for two days and the rooms weren't cleaned. Used towels were not removed or replaced. Beds not made. Management refuse to acknowledge the problem, stated that housekeeping said that we refuse services.

Desired Settlement
We would like to be refunded for one night for each (2) room.

Business Response: Business states that the consumer was upset about not getting housekeeping sent to the room. We did send our main housekeeper, not a new girl, she knocked on the door and a voice inside said no service. They did not even open the door. Later that evening they requested towels. We provided towels. They stated there were not enough towels. We provided more towels. There were a lot of people in the room. They were very upset.

Consumer Response: Yes we were upset about the room not been cleaned. No one knocked on the door for room service while we were there. When we left for the event housekeeping was near the rooms and no one spoke to us about cleaning either room. As a matter of fact, my brother made the statement to one of them that, "now we are out of your way so you can clean the rooms." As for the number of people in the room we had family from the area visiting the rooms at the time. Not sure who they are referring to as main housekeeper but I do know that some of them were hearing impaired and maybe that could be the problem.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.