BBB Accredited Business since 06/01/2010
COUNTRY INN & SUITES (dba)
Phone: (979) 693-7777Fax: (979) 693-17001010 Southwest Pkwy E, College Station, TX 77840-4148
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A BBB Accredited Business since 06/01/2010
BBB has determined that COUNTRY INN & SUITES (dba) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised COUNTRY INN & SUITES (dba)'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by Resolution
|09/09/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Inappropriate behavior by customer service personnel
Complaint: I stayed at the County Inn and Suites in College Station on 08/17-08/19. On 08/18, I discovered items missing from hotel room.
Initial Business Response: This was an unfortunate incident. We have fully cooperated with the law enforcement officers assigned to this case.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|05/08/2012||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor promised refunds, exchanges, or credit
Complaint: CANCELLED RESERVATION
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Comptroller of Public Accounts
PO Box 12019
BBB records show a license number of 32034941693 for this company, issued by Texas Comptroller of Public Accounts. Their web address is http://www.window.state.tx.us/up. The expiration date of this license is 05/15/2015. Registered Agent: APRS MANAGEMENT, LLC.Type: Texas Comptroller of Public Accounts
Type of Entity
Incorporated: September 1992, MN
Contact InformationPrincipal: Sandip Patel (General Manager)
Number of Employees
Alternate Business NamesAPRS Ltd, Country Inn and Suites by Carlson
Industry TipsBBB Warns of Deceptive Travel-Related Promotions
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Vacation and Travel
Map & Directions
Map & Directions
Address for COUNTRY INN & SUITES (dba)
1010 Southwest Pkwy E
College Station, TX 77840-4148