BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that BBVA Compass Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for BBVA Compass Bank. BBB Serving Central & South Alabama has the full report as that BBB handles all complaints for BBVA Compass Bank.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corp
2345 Grand Blvd Ste 100, Kansas City MO 64108
Phone Number: (877) 275-3342
Office Of Thrift Supervision
1700 G St., NW, Washington DC 20552
Phone Number: (800) 842-6929
Type of Entity
Business ManagementMs. Angela Cowan, Senior VP Mr. Tracy Tate, President (former)
Alternate Business NamesCommerce National Bank
2405 Texas Ave., South
College Station, TX 77840 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (979) 764-1348 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Online bill pay not paying billers on time therefore getting charged late fees by the biller. We have been assessed over $200.00 since March 2014 in late fees by our billers because the online pill pay does not pay our billers on the "pay date" we have specified our bills are due. I have called and gotten no help from a customer service rep named *******. I have written two letters to the Birmingham, AL office asking for help with this matter and have gotten no response. I have emailed customer service twice with no response. We have three business accounts with BBVA as well as 2 personal accounts, however we are about to look elsewhere because of the lack of customer service from online banking.
Desired Settlement: I would like a response to the letters, emails and calls that I have made as well as a refund of the overtime charges assesed by our billers.
Business Response: Initial Business Response: Spoke with the client and online bill pay concerns. Providing a recommended solution to resolve delays and addressing late fees she has paid in the past. Waiting on client to provide copies of late payments and will provide her more information via email as agreed. Client is satisfied with assistance so far.