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Brazos Valley and Deep East Texas

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Consumer Complaints

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B & B Automotive Services

Phone: (979) 775-3413Fax: (979) 822-2966

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: I paid to have the brakes (front) worked on because the car pulled to the left upon braking and the pedal sunk to the floor. These two things were not addressed. The car still (and always) unintelligible right after pulls left and pedal drops to floor.

1963 Chevrolet Biscayne

Initial Business Response: The customer came to our shop with his vehicle and requested the brake shoes be changed as they were cracked (upon checking by the mechanic they were cracked and the wheel cylinders were leaking). The customer also complained of the vehicle pulling to the left and the pedal sometimes going all the way to the floor. The mechanic drove the vehicle after replacing brake shoes and wheel cylinders and at that time it did not pull right or left and the pedal did not go to the floor. The customer was advised on his invoice that it may need a master cylinder soon. The customer took the car and called back later and said the vehicle was still not fixed. He was advised by the office manager to bring the vehicle back for further inspection. The next day his mother showed up to pick him up and said her son would be here in a minute to leave the vehicle at the shop for examination. She waited for about an hour and tried to reach him, but was unable to. She left and we did not hear back from the customer or her again.
We will be glad to examine the vehicle at no charge to the customer if they will return their vehicle to the shop as we had requested when he called us after the repair.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

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Auto Repair & Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.