BBB Business Review

BBB Accredited Business since 08/01/1984


Phone: (979) 823-5255Fax: (979) 823-70741300 W Wm J Bryan Pkwy, BryanTX 77803-1413

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BBB Accreditation

A BBB Accredited Business since 08/01/1984

BBB has determined that CITY PAINT & BODY SHOP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised CITY PAINT & BODY SHOP's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on CITY PAINT & BODY SHOP

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
09/28/2015Guarantee / Warranty Issues | Read Complaint Details

City Paint did not complete repairs, and will not honor warranty to completely fix vehicle, and the stuff they didn't fix right/
In approximately the end of April/beginning of May 2015, ********** insurance sent my wife's vehicle to City Paint and Body for repairs, as this was one of their "preferred locations". Their service was quick, and they had the vehicle done in about a week. When my wife picked it up and got it home, she noticed they did not repair the small dents at the front of the right rear door (right front door was caved in from t-bone impact), the "black tape trim" behind the front right door that City Paint replaced began to bubble up, the right front door window is very hard to roll up, and makes a "popping" noise with the linkage, and the air conditioning barely blows any air out (the dash was pushed up in the wreck) and the air conditioning intake cover at the passenger floorboard will not attach. We have called and requested these items be fixed, as they should have been repaired before the car was released by them. City Paint has told us that they will fix the bubbled up black tape, but every time we call them, they say they have to order it, and they never call us back. The rest of the stuff, they said ********** didn't pay for it, so they won't fix it. When I talked to **********, City Paint's estimate was only for the exterior of the front right door, and the dash, and City Paint didn't even include or check the rest of the vehicle to see if there was more damage.

Desired Settlement
City Paint and Body needs to fix the bubbled up black tape issue, the door window glass regulator that keeps binding up, the A/C low airflow (dash probably not lined up right), the interior AC intake grill that won't attach, and the small dents on the front right door that was caused from the impact.

Business Response:

Business states the consumer was scheduled to bring the car in but has not happened. Business has tried to call the consumer to set up an appointment but the calls are not returned. We did order some parts and ********** has contacted us. Lets get the car back in so we can take a look at it.

Industry Comparison| Chart

Auto Body Repair & Painting

Additional Information

BBB file opened: 06/26/1984Business started: 01/01/1982
Type of Entity


Incorporated: January 1995, TX

Contact Information
Principal: Mr. Robert Velasquez (Owner) Kim Velasquez (Office Manager)Mr. Richard Velasquez (Manager)
Number of Employees


Business Category

Auto Body Repair & Painting

Products & Services

This company is an automobile repair shop specializing in paint and body repair.

Hours of Operation
Mon: 08:00 AM to 05:30 PMTue: 08:00 AM to 05:30 PMWed: 08:00 AM to 05:30 PMThu: 08:00 AM to 05:30 PMFri: 08:00 AM to 05:30 PM
Service Area

Brazos Valley

Alternate Business Names
Velasquez's Corporation

Photos & Videos


1 Photo

Map & Directions

Map & Directions


1300 W Wm J Bryan Pkwy

Bryan, TX 77803-1413

To | From


1 Locations

  • 1300 W Wm J Bryan Pkwy 

    Bryan, TX 77803-1413

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Brazos Valley and Deep East Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*CITY PAINT & BODY SHOP is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Auto Body Repair & Painting


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.