Complaint failure of techs test equipment. continuing without, resulting in misdiagnosis. I was not presented with straightforward price until after repair made siegert one hour ac repair sent out **** on 8/27/14 to repair poor cooling on ***** heatpump unit they had installed 9/07. I had expressed to them it seemed low freon since it had same problem 3or4 years previous and same partial freezing up of evaporator. Of which they repaired for 79.50. I guess service call only. warranty? **** checked evaporator for leak first thing. leak detector was not working, so he used soap. misdiagnosed a stationary soap bubble as a leak and recommended evaporator replacement at an est. cost of $1200 for evaporator plus $1000 install plus misc. I declined the repair and suggested we would recharge freon and see if leakdown occurred. **** charged unit and then handed bill for $406.Iwas a little taken aback. I was not presented with a straight forward price before the repair as per their invoice and I would not have approved 500-1000% markup of r410 at $50 a lb the repair would have been declined. Iwas also told this ***** heatpump had a lifetime compressor, 10 yr rest of unit warranty to original owner. I was told this by *** at time of purchase and is the primary reason I bought this unit. Nothing was said about registration but I would guess that is why I had to seek out the paperwork for unit after install.I was surprised when ***** told me warranty was void because nobody registered the unit. as *********** already knows, the unit leaked down again. Leak was found in reversing valve in the condenser. Since it has been 1 week and I have not gotten aresponse from any at siegert, I will proceed with my own repairs.
Desired Settlement I would appreciate partial refund of svc call repair cost due to failure of tech to follow their own prior cost procedure, misdiagnosis due to faulty test equipment and tech failure to diagnose.
Business Response: ***** did purchase this system from us in September 2007 and has only had us out for 1 repair in July 2010. On 8-27-2014, we did send a technician out for poor cooling and our technician found a small hole in the evaporator coil. The technician had an electronic leak detector that did malfunction and he actually found the leak using leak detecting soap which is a valid and reputable way to find leaks. We believe that our technician did find a leak in the coil which was the cause of the improper cooling. We charged him a diagnostic/trip fee of $89 and billed him for 6# of R410A Freon for a total bill of $406.00. ************ was given the option to look at replacing the coil or just recharging which he agreed to just have the system recharged at this time. We have straight forward pricing but we can never tell how much Freon a system will take to properly charge until it is weighed out. He was given pricing the best that we could given the scenario and he "declined the repair and suggested we would recharge Freon and see if leakdown occurred". Our next contact with ************ is when he came into our office and told us that he had found a leak in the reversing valve outside and that we had misdiagnosed the system and he wanted the repair done at extremely little or no cost. ******, the owner, offered to give him $100 off of the repair to replace the reversing valve and he did not agree to that repair and told us that our prices were too high and he could buy Freon much cheaper than we were charging. We value ************ business and we tried to work with him regarding this repair, but obviously he decided to use another company instead. We strive to put in quality equipment and take care of our customers to the best of our ability. He has only had one prior minor repair on a system that is now 7 years old without any kind of preventative maintenance being done as far as our records show. At this time we believe that we followed our cost procedures, and we believe that there is still a leak in the coil so we don't think there was any misdiagnosis of this system. We feel that we offered ************ multiple options to handle this repair and even offered a discount for the work to be performed, therefore we decline to refund him for his service call.
Consumer Response: well let's see, a straight forward price of $117 for adding freon plus $89 svc charge plus $50 per lb for added freon would have been an adequate and known straight forward price before work was done and there was no effort on the part of the tech,and by the way a stated gaurantee by one hour ac. like i said repair would have been declined at $50/lb. The estimate for the reversing valve leak repair given to me by siegert was around $2000. I was told $200 for valve, $1017 for replacement 2 hrs work 12lbs freon at $50/lb = $600 + svc call chg = around $2000. oh, minus ************ generous $100 discount. Because as he stated "I am not going to lose money on this deal". The repair was made by a reputable AC tech for $450 total. 25% what siegert would have charged. some people would call that a ripoff but I know it's just *********** not losing money. All in all i will not expect any adjustments to be made. It is a sad day for siegert ac, a once very reputable company.
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*SIEGERT HEATING & AIR CONDITIONING is in this range.
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