Positive Experience 84
Neutral Experience 3
Negative Experience 0

Current Reviews of this Business

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.
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This REVIEW has been publicly posted - please review and offer your comment/feedback.
Great company! ******, the coordinator was thorough and checked in with me a few times before the move. The detailed quote was exactly what I expected and paid. The movers, ***, ***** and ****** were professional, polite and really nice guys. Moved a 500+ lb antique stove out of the cellar without a hitch, every piece of furniture was blanketed and secured, they worked fast and very hard. Best job I could hope for! Thanks!
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from moebos3 on 05/22/2013
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They were great! They called to let me know they were coming. Went right to work. They worked very hard the whole time they were moving. They were very pleasant. They made the move bearable! I am so thankful that a friend of mine recommended them.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from condogirl49 on 04/04/2013
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This REVIEW has been publicly posted - please review and offer your comment/feedback.
DN Van lines recently moved us from a Boston Apartment to the suburbs. They were excellent from the initial contact in the office through the actual move. Susan in the office was polite, informative, and very organized, a pleasure to work with. The quote was actually a little higher than the final cost. The movers were polite, efficient and very careful and did a great job. We will definitely call on them again.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from ktramsdell on 03/24/2013
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Jan. 22, 2013. We had a small move from *******, MA to ******** *****, VA and DN Van Lines were terrific. Their staff arrived as scheduled at our house, packed the truck and left for Virginia that same day. Our furniture arrived the next day as scheduled. I even received a phone call that night confirming the time of delivery. This was our first experience with a moving company and because of the distance, we were quoted many different prices, but chose DN Van Lines because of their reputation and being a local company.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from lmbiela on 01/29/2013
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This REVIEW has been publicly posted - please review and offer your comment/feedback.
We recently used DN Van Lines to move to our new home which was a short distanced (2 miles) from our old home. The crew was exceptionally friendly, professional and very hard working. We are a family of 7 and had several pieces of furniture that had to be taken apart and reassembled (treadmill, 4 bedroom sets including 2 sets of bunks), lawn tractor, snow blower, you name it, they got packed, unpacked and reassembled as advertised. I would highly recommend them for any residential move.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from jjmasso on 12/09/2012
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DN Van Lines just completed a small move for me from Wayland to Northborough. I'm in California, so I arranged the whole move long-distance. My entire experience was exemplary--from ******* clear communication over the phone, to the politeness, professionalism, and efficiency of ***** and ****, the movers. When ***** arrived at the pick-up spot in Wayland he had some questions about a few items and called me immediately to clear them up. They made a point of coming to the door at the delivery point and introducing themselves before starting the delivery. I highly recommend DN Van Lines.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from walshmaryann on 11/02/2012
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Great moving experience! The three guys that helped me this past Saturday were incredibly personable, careful and hardworking. They packed almost all of my belongings, drove from Boston to New Haven, unloaded and unpacked my things. Couldn't have asked for anything better. Nothing broken, nothing chipped and I actually enjoyed being with them for 12 hours. They did a terrific job!
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from julieh1213 on 08/16/2012
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2 people found this helpful.
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Friendly staff, accurate estimate, called ahead and arrived early (very nice). Hard working, very careful and courteous, yet fast. Never seemed to be dragging their feet. Job well done for a fair price.
This consumer had a POSITIVE experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from kurt.loether on 08/01/2012
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2 people found this helpful.
This REVIEW has been publicly posted - please review and offer your comment/feedback.
My wife and I have had to move twice, 6-30-12 and 8-1-12. both times we used dn vanlines ,the office personal were fantastic ,friendly, and very helpful. The crew on the first move were on time and moved like lightning, this is why I called dn vanlines a second time and as I thought they worked they're ##%%*^#ses off. This is why I would recommend them over any other movers, period!!!
This consumer had a POSITIVE experience with this business.
This consumer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
reviews from fish5104 on 08/01/2012
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2 people found this helpful.
This REVIEW has been publicly posted, you have already submitted your comment/feedback.
I had two parts to my move because of a lag between home closings so my stuff had to go to storage for almost 3 weeks. The three movers were on time, very friendly, really fast and wrapped everything really well. I could have done without the "speech" about tipping, but otherwise they were very good. I still have many boxes to unpack, but so far nothing was broken. My only negative experience with this company was with the "move coordinator". When I called to get a quote, I was given a time frame but was not told that they would charge me to drive to back the storage facility and unload the truck. Their storage facility was an hour from my home, so that tacked on another hour (plus unloading) to the cost. I didn't realize this until he emailed me the contract and by that time it was too late to change movers. I also was not told I'd be charged for tolls, which seemed ridiclous and should have been part of the hourly cost. I was surprised that I didn't get any kind of confirmation by email or phone. I emailed the move coordinator for both moves to confirm the details. If you're going right from one home to another, I would recommend this company. If you need to put items in storage and live any distance from Marlborough, I'd recommend looking for a company that has storage closer to where you live.
This consumer had a NEUTRAL experience with this business.
This consumer WOULD recommend the business to a friend, family member, neighbor or colleague.
reviews from lovetotravel365 on 07/26/2012
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1 Business comment(s)
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5 people found this helpful.
Comment from the business:
Dear MS, Thank you for your feedback. We do send a Confirmation Letter via email once a service is reserved. The Confirmation Letter outlines all of our charges and polices. I'm not sure if the email we sent got blocked as spam or if you perhaps just didn't see it but our system does show that your Confirmation Letters for the both the moves in and out of storage were sent to you on 6/11/12 at 2:38 PM. Our policies in regards to charging for tolls as well as the commute to and from our storage facility are outlined there. We do really appreciate your business and honest feedback. We will take out of it all that we can to improve our service going forward.
by moveforward on 07/26/2012