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Better Business Bureau ®
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Eastern Massachusetts, Maine, Rhode Island and Vermont
Consumers Urged to Be Smart When Moving
May 01, 2014

MovingMarlborough, MA - May is National Moving Month, which kicks off the busiest time of year for Americans changing residencies. It also means unlicensed movers and dishonest scammers are waiting to take advantage of unwary consumers. Better Business Bureau (BBB) is again joining with the American Moving & Storage Association (AMSA) to provide important tips on how to avoid scams.

In 2013, BBB received more than 1.7 million moving-related inquiries from American consumers looking for movers, and also received more than 9,300 complaints against movers in the U.S. Complaints included damaged or missing items, big price increases over originally-quoted estimates, late deliveries, and goods being held “hostage” for additional, often disputed, payments.

"Finding a mover you can trust doesn’t need to be difficult, if you take the time to do some research,” said Paula Fleming, Vice President of the local BBB. "When choosing a mover, check your local BBB for Business Reviews and Customer Reviews on movers in your area. Checking a mover's credentials is very important, and often very easy."

"A con artist with just a truck and a website can claim to be a legitimate mover with unfortunate results for consumers who don’t check out a company in advance,” agreed AMSA president and CEO Linda Bauer Darr. "When it comes to such an important decision, you can save yourself a lot of problems by identifying a mover who puts customer service and integrity first. For interstate moves, that means an AMSA-certified ProMover."

BBB and AMSA are offering the following tips for finding a trustworthy moving company:

Research the company thoroughly. While state regulations vary, all interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration. FMCSA  assigns a unique motor carrier number that can be verified at protectyourmove.gov. Also make sure you know whether you are dealing directly with a mover, or with a broker (middleman) who will refer your job to a mover you don’t know.

Get at least three written in-home estimates. Not all price quotes online or over the phone are legitimate (or binding), and crooks are not likely to send an estimator to your home in advance. Also, remember that the lowest estimate can sometimes be an unrealistic, low-ball offer, which may cost you more in the end.

Know your rights. Research your rights with either the FMCSA for interstate moves, or with the appropriate state agency for moves just within that state. Interstate movers must give you two booklets detailing your rights which are also available online. If a company threatens to hold your belongings “hostage,” enlist the help of BBB or local law enforcement.

Consider accepting full value protection. It may cost a few dollars more, but it can provide some peace of mind and eliminate headaches after your move. Purchasing full (replacement) value protection from your mover means any lost or damaged articles will be  repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age. It’s important to note, for example, that the required minimum coverage of 60 cents per pound would not cover the replacement cost of a flat panel TV if damaged in transit. The cost of full value protection must be included in the initial estimate you receive for an interstate move. FMCSA also requires interstate movers to offer arbitration to help settle disputed claims.

To check out a mover near you, and for more consumer information you can trust, visit moving.org and bbb.org/boston.

For more than 100 years, Better Business Bureau has been helping consumers find businesses and brands they can trust. In 2013, consumers turned to BBB 131 million times for Business Reviews on more than 6.5 million businesses, all available for free at bbb.org.  The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States, Mexico and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.

Paula Fleming is VP of Communications & Marketing for Better Business Bureau Serving Eastern MA, ME, RI & VT.  Find Paula on Google+.

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