Scam Alert: Scammers are Targeting Verizon Wireless Customers

March 14, 2014

Verizon Wireless ScamMarlborough, MA - Scammers are now using Caller ID spoofing technology and a look-alike website to scam Verizon Wireless customers. Better Business Bureau Serving E. MA, ME, RI & VT (BBB) urges consumers to avoid sharing personal information with callers who claim to be from Verizon.

Consumers report receiving calls allegedly from Verizon’s “Technical Support.” The call is a recorded message saying you are eligible to receive a voucher for your account and you need to visit a website to claim it. The web address contains the word “Verizon” in the URL name and the value of the voucher. As an example, one version of the scam uses “”

“Since Verizon Wireless is one of the nation’s largest cell phone providers, they and their customers are an easy target for scammers,” says Paula Fleming, vice president of the local BBB. “Consumers need to be aware of suspicious phone calls and fake websites in order to keep their personal information safe.”

When you go to the website, it looks very similar to the official Verizon site, with the same Verizon logo and colors. The site asks you to “Verify My Account” by entering your cellphone number, Verizon ID and social security number. After entering this information, you don’t get the voucher in return, instead, the scammer has stolen your social security number. 

Here are ways to spot and avoid this phishing scam:

  • Consider how the business normally reaches you. Beware of a departure from the normal routine. Verizon Wireless typically sends its customers text messages, so be wary of a phone call.

  • Be extremely suspicious of any site wanting complete personal information. Most services and businesses that require personal identification already have the information from when you originally signed up, especially if the business is sending the message to you. They should not need your entire social security number or entire credit card number again.

  • Contact the business. Always call the business's customer support line to check the legitimacy of the offer. Be sure to find the phone number on your bill or by a web search, not the website the scammers gave you.

  • Don't believe what you see. The website that scammers created for this scam looks amazingly similar to the real Verizon Wireless site. Ripping off logos, colors and graphics online is easy for scammers. Just because it looks real, doesn't mean it is.  

For more information you can trust, visit


ABOUT BBB:  For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2016, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses, all available for free at 

The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Eastern Massachusetts, Maine, Rhode Island and Vermont was founded in 1920.
Paula Fleming is Chief Marketing & Sales Officer for Better Business Bureau Serving Eastern MA, ME, RI & VT.  Find Paula on Google+.