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Eastern Massachusetts, Maine, Rhode Island and Vermont
BBB Warning: Netflix Phishing Scam
March 17, 2014

Netflix Phishing ScamMarlborough, MA - Scammers have found another opportunity to steal personal information from consumers. A new phishing scam has surfaced targeting Netflix subscribers.

Users that are targeted will be led to a phony webpage that may resemble the real Netflix login page. The Netflix user will enter their account information and the fake website will claim that the user’s account has been suspended. A fake customer service number is provided and a “representative” recommends the user download the “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.

“Netflix has a good reputation and scammers are taking full advantage of that,” says Paula Fleming, vice president for the local BBB. “Anyone using their video-streaming service could fall for this scam.”

There are three key indicators consumers should look for that show the email involved in this scam is not actually from Netflix: First, the phone number is not Netflix. Instead, the number belongs to a call center in India. Second, the webpage is a pop up. And third, the “representative” wants to log into your computer via remote software.

Here are some tips on how to avoid this scam and others like it:

  • Never let someone log into your computer remotely. When someone logs in, they can do anything you can do on your computer. They can access anything including personal and financial information.

  • Do not click links in emails. It is better to type the address in the search bar manually.

  • If the URL seems odd, do not continue to go to the site. If it is a scam, it will most likely have an unusual URL. It will likely contain a common name but be accompanied by jumbled letters or numbers.

  • Always look up the business’ phone number on their website. If you need to call a business, look it up on their official website. This will ensure that you are calling a legitimate number.

For more information you can trust, visit bbb.org/boston.

For more than 100 years, Better Business Bureau has been helping consumers find businesses and brands they can trust. In 2013, consumers turned to BBB 131 million times for Business Reviews on more than 6.5 million businesses, all available for free at bbb.org.  The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States, Mexico and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.

Paula Fleming is VP of Communications & Marketing for Better Business Bureau Serving Eastern MA, ME, RI & VT.  Find Paula on Google+.

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