Educational Consumer Tips
Better Business Bureau
If you are concerned with your own or a loved one’s safety, you may be considering a medical alert system. A medical alert system can get you the care you need in a situation where you are unable to move and call for help. Use these tips as a guide when choosing a medical alert system.
Tips for Choosing a Medical Alert System:
Shop Around. Ask friends and family members who have had a positive experience with a medical alert system provider for suggestions. Review many different systems and brands before choosing one system. Look for a familiar and trustworthy brand. Make sure the system has at least an 800 foot range. The provider should offer a 24/7 customer care call center and technical support based in the United States. Ask if the provider has separate lines for the medical alert calls and the technical or sales calls. Be sure to find out how long the company has been doing business.
Check Credentials. Make sure the provider is certified and renews their certification each year. Look for a business that is Underwriters Laboratory (UL) listed. Businesses that are certified and UL listed undergo difficult training and testing and must abide by high ethical standards.
Compare Pricing. Compare costs for the various medical alert systems to get the most for your money. The cost for equipment and service setup can range from $50 to $200 and monthly fees can range from $30 to $60. Ask the provider if you are able to lease the equipment or if you are required to purchase it. Do not enter into a long term contract and be sure the business offers a 30-day free trial or your money back. Be sure you understand the cancellation policy and any fees associated with cancelling the medical alert system.
Test the System. You should test your medical alert system immediately after it’s purchased. Note how long it takes for you to speak to someone in the customer care call center. Be sure you are clearly heard through the system. Ask what the provider’s procedure is for regularly testing the system. Some providers recommend you test the system every month and other systems test themselves automatically every week.
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