FAQs

Why can’t I find the business I am looking for on bbb.org?

BBB does not have a Business Review on every business. We develop reviews based on marketplace, customer reivew and complaint activity in addition to business submission of information.

Businesses are not required to register with their local BBB .  If you are a business and would like to register your business, please click here.

If BBB does not have a business review on file then we do suggest that you contact the town the business may be registered in, licensing agency, Secretary of State or Attorney General's office.  Click here to find a Goverment Agency.

How does my business apply for BBB Accreditation?

To apply for BBB Accreditiaton please click here.

What are BBB standards against which businesses are evaluated to qualify for accreditation?

The BBB Standards for Trust are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.

What are the benefits of BBB Accreditation?

BBB Accreditation is a voluntary program for eligible businesses in our service area of Eastern MA, ME, VT & RI. Accredited Businesses subscribe to BBB’s Code of Business Practices and must meet these standards in order to be eligible for accreditation. BBB Accreditation demonstrates to your current and potential customers that you are an ethical business that can be trusted. You can learn more about the benefits of Accreditation at bbb.org/boston/learnmore.

Do BBBs monitor BBB Accredited Businesses for continuing compliance with standards?

Yes. Every BBB Accredited Business is monitored for continuing adherence to BBB standards.

Does BBB report only on accredited businesses?

No. BBBs review accredited and non-accredited businesses alike. Reviews only note a business's accreditation status.

What is a Business Review?

BBB creates a profile on businesses in our service area of Eastern MA, ME, RI & VT. The Business Review contains a rating of the business, basic business information as well as complaint information, whether or not complaints have been filed, and customer review information if reviews have been filed. BBB reports on approximately 120,000 businesses in our service area. To check out a company please visit us online at bbb.org/boston and enter in your search criteria and click search. If a review is available a link will be provided.

What is BBB’s Rating System?

The BBB grade is based on BBB file information about the business. In some cases, a business’s grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests to the business for the information. Find more information about our rating system here.

Can BBB recommend a reputable business for me to deal with?

Our basic policy is to refrain from recommending or endorsing any business, product or service. This is done to ensure continued public trust in our fairness.

BBB Accredited Businesses must meet certain standards to qualify for accreditation and to remain accredited. You can search on our website for BBB Accredited Businesses by location and/or industry.

What's the difference between a complaint and a customer review?

In order for a customer to file a complaint, they must be seeking a resolution from the business. BBB staff will work with the business and customer to resolve the issues and BBB reports the outcome of that process. The complaint and the outcome may impact the rating for the business.

A customer review is simply subjective, verified feedback from a customer which may be negative, neutral or positive. To wrtie a customer review please click here.

Click here to learn more about customer reviews.

How do I file a complaint?

Start here with our online complaint form.

What is the BBB Complaint process like?

Click here to learn about BBB's Complaint Process here.

How do I respond to a complaint?

If you receive your complaint via email click on the link in the email and log into the complaint using your email address. If you receive your complaint in the mail then you want to login with your email address and password on bbb.org/boston/login. Click on Manage Complaints then click on Complaint Management System. You will see your open complaint right away.

How can I report a scam?

Click here to alert BBB by completing our report a scam form.

What can BBB do to stop rip-offs and scams?

Although BBB does not have legal and policing powers, we provide information about marketplace fraud through alerts on scams to the public.

BBB works closely with local, state and federal law enforcement agencies, providing them with valuable information on potential frauds. We are often the first organization to know about a developing scam and alert authorities and the public. When a scam develops in one part of the country, the news travels quickly between BBBs in the U.S. and Canada that in turn alert the public in their communities.

If BBB funding comes from businesses, how does the organization ensure fairness to consumers?

BBB’s value to the business community is based on our marketplace neutrality. Our purpose is not to act as an advocate for businesses or consumers but to act as a mutually trusted intermediary to resolve disputes and provide information to assist consumers in making wise buying decisions. Businesses have supported BBB for more than 100 years because a trustworthy marketplace is in everyone's best interest.

What do BBBs do besides resolve customer complaints?

BBBs do a lot more than help settle disputes. Through the support of their accredited businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses and providing information to consumers before they purchase products and services.

Does BBB report on government agency actions against businesses?

Yes, BBB reports on actions against businesses and/or their principals brought by government agencies that involve legal or regulatory violations that are relevant to consumers. This information can be found in BBB Business Reviews.

Does BBB report on private and small claims court actions against businesses?

Private lawsuits are generally not reported on by BBB.  However, BBB may report on criminal convictions against a business or its principals if the matter relates to the business's marketplace dealings with the public.

How do I find my BBB?

Use our BBB Locator.

I need help with my credit. Can BBB help?

To learn more about your credit report and/or credit score, BBB suggests contacting one of the three major credit reporting bureaus:

TransUnion can be reached at http://www.transunion.com/ or 800-888-4213. They can be reached via mail at 2 Baldwin Place, PO Box 2000, Chester, PA 19022.

Experian can be reached at http://www.experian.com or 888-397-3742.

Equifax can be reached at http://www.equifax.com or 800-685-1111 or via mail at PO Box 740241, Atlanta GA, 30374.

I’m having a problem with my employer, can BBB help me?

Unfortunately BBB cannot assist with employee/employer disputes. Depending on which state you are located in, you will need to contact the Attorney General’s Office or the Department of Labor. Please click here to see contact information for public agencies in your area.

I got an email from BBB with an attachment. Is this legitimate?

Scammers are sending emails that appear to come from Better Business Bureau. They’ll tell you that a complaint has been registered against your business, or that a customer has submitted a review of your business. (It doesn’t matter that you might not even OWN a business.) The email will ask you to download and complete an attached form, or it will ask you to click on a link to view and respond to the consumer posting. Don’t do either! For more information, please click here.

What is the BBB AUTO LINE Program?

Better Business Bureau has an Auto Line program for consumers who are having issues with a new automobile per the Lemon Law. If you believe that your new car may have a manufacturing defect then BBB would advise you to call the Council of Better Business Bureau's Auto Line program for assistance at 800-955-5100.

What does it mean when the Business Review says this business is not BBB Accredited?

Being BBB Accredited means that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for Accreditation review/monitoring and for support of BBB services to the public.

BBB reports on both non-Accredited and Accredited Businesses. Non-Accredited businesses have chosen not to apply for BBB Accreditation, therefore they do not meet BBB's Accreditation Standards.