All BBB Accredited Businesses subscribe and adhere to the BBB system’s approved Code of Business Practices (Accreditation Standards).
In order for a Business to be BBB Accredited an applicant business must agree that they will adhere to the Code of Business Practices (BBB Accreditation Standards) which demonstrate their commitment to truth in advertising, customer satisfaction, and ethical marketplace transactions.
Should any Applicant’s practices appear to be in conflict with these standards, BBB may exercise the decision to deny an applicant business BBB Accreditation. Any business notified in writing of a denial of BBB Accreditation may request a hearing before the Accredited Business Standards Committee.
It is part of BBB’s standard operating procedures to monitor all Accredited Businesses and their adherence to the BBB Code of Business Practices (BBB Accreditation Standards). If BBB determines that a business does not meet one or more Accreditation Standards, BBB will notify the business, following due process, and advise the business of their right to request a hearing in writing. If the business does not request a hearing, BBB will revoke the business’ Accreditation. If the business does request a hearing in writing, BBB will arrange a hearing with the BBB Board of Directors Accreditation Standards Committee.
The Accredited Business Standards Committee is comprised of Accredited Businesses of BBB’s Board of Directors. There is no representation of BBB management or BBB staff on the committee. The Accredited Businesses of the committee represent a cross-section of BBB’s business community.
The Accredited Business Standards Committee reviews the actions taken by BBB to determine if the information supports the decision to deny or revoke BBB Accreditation. It may also determine what subsequent actions, if any, should be taken.
The Committee has very broad discretion. It may accept a business as an Accredited Business, allow a business to maintain BBB Accreditation, uphold BBB’s decision to deny BBB Accreditation or uphold BBB’s decision to revoke BBB Accreditation. Decisions of this Committee are final and cannot be appealed.
Upon receipt of written notice of denial or revocation of BBB Accreditation from the BBB, a business will be afforded the opportunity to seek a hearing before the Accredited Business Standards Committee. Within five (5) business days of receipt of the notification, the business must submit a letter in writing (not email) requesting a hearing before the Accredited Business Standards Committee, addressed to BBB’s President/CEO:
Kevin J. Sanders
President & CEO
BBB Serving Eastern Massachusetts, Maine, Rhode Island & Vermont
290 Donald Lynch Blvd, Suite 102
Marlborough, MA 01752-4705
In your letter, please indicate any dates that you would be unable to attend a hearing within the next 60 days. If you do not indicate any dates that you are unavailable to attend, BBB will schedule a hearing within the next 60 days or will contact you to confirm your availability if a hearing cannot be scheduled within 60 days. Once you have been notified of your hearing date, any request to reschedule a hearing date will be granted solely at the discretion of the BBB.
After coordinating the Accredited Business Standards Committee and Accredited Business’s schedules, a notice of hearing will be sent, indicating the date, time and place of the hearing. From date of receipt by BBB of the request for a hearing, BBB will update the business’s Business Review BBB Rating to NR status, meaning Not Rated. The BBB Rating will remain NR until the decision of the Accreditation Standards Committee has been rendered.
Prior to the hearing, the business, the committee, and one BBB staff member (not the CEO), will be furnished with the specific standards that relate to the BBB Accreditation denial or revocation and any other supporting evidence.
It is important for an owner, principal, or officer of the business to attend the hearing. The business may, however, designate another individual or attorney to speak on the business’s behalf. The members of the Accredited Business Standards Committee will not have a business or personal relationship with the business and are not to be competitors of the applicant business. If no one appears at the hearing on behalf of the business, the Accredited Business Standards Committee will render its decision based on the information before it.
At the hearing, the business may present any rebuttal or extenuating information which may have bearing on the decision to accept, deny or revoke BBB Accreditation. Once the committee chair is satisfied that all relevant information has been received, the hearing will be adjourned. The committee conducts its deliberations in private.
Between 1-10 days after the hearing, the business will be notified, in writing, of the final decision of the committee.
The Accreditation Standards Committee will decided either:
To Accredited the Business or maintain BBB Accreditation
Deny or Revoke BBB Accreditation.
The decision is final and not subject to appeal. All decisions of the Accreditation Standards Committee acting on behalf of the Board of Directors of BBB, are final.
BBB Accreditation is a privilege reserved for those businesses, organizations, or professional businesses that subscribe and adhere to the high standards of BBB Accreditation. It is because BBB feels so strongly about marketplace ethics that it has adopted the above due process and procedure and enforces BBBs Code of Business Practices (Accreditation Standards).