Business ProfileforMaine Wood Turning Inc.

I purchased a mini stainless steel salt mill by ********** at Crate&Barrel on 6/15/2022. Just a few months later, in September, it came apart as I was using it. I tried putting it back together but it only came apart again after a few uses. I submitted a warranty claim on the Fletcher's Mill website on 9/26 but received a mail delivery failure notice. After calling the company I was given a direct email (resulting in another delivery failure notice) and put through to someone's voicemail (********) where I left a message (but was never called back).I submitted a new claim a few months later, recived no failure message this time but no response either.I finally submitted the claim for a third time on 3/17/2023 and have not received any response. So I called the company again on 4/5 and was again put through to ********'s voice mail. When I called the main number again, the phone was not picked up. At this point I have no confidence that the company has any intention of standing by their warranty as they avoid all interaction and refuse to even respond. Due to this behavior (and reviews on amazon) I suspect that this is a frequent issue with this product and that a replacement product will not be any better. I therefore ask for a refund.