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BBB Accredited Business since
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Glitterati specializes in woman's evening wear. The company offers brand name designer prom and pageant wear. Collections include gowns, dresses and accessories for Bar and Bat Mitzvahs, weddings, formal events, sweet 16 parties and corporate events.
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A BBB Accredited Business since
BBB has determined that Glitterati Style, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Glitterati Style, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMs. Katherina Mena, President
Number of Employees
WOMENS APPAREL-RETAIL FORMAL WEAR-RENTAL & SALES FASHION CONSULTANTS FASHION ACCESSORIES Women's Clothing Stores (NAICS: 448120)
Hours of Operation
|M||:||11:00 AM - 8:00 PM|
|T||:||11:00 AM - 8:00 PM|
|W||:||11:00 AM - 8:00 PM|
|Th||:||11:00 AM - 8:00 PM|
|F||:||11:00 AM - 8:00 PM|
|S||:||11:00 AM - 8:00 PM|
|Su||:||12:00 AM - 6:00 PM|
Method(s) of PaymentCash
Alternate Business NamesGlitterati Glitterati Style
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
30 Maple St
Danvers, MA 01923 (978) 745-7775 (978) 539-8580 Directions
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Additional Phone Numbers
- (978) 745-7775(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a prom dress for my daughter which was worn once on May3,2014. When she returned home, 3 rosettes on the front right of the dress had significantly frayed, rendering this $450 dress unwearable. I contacted Glittertati by phone on May 7th, leaving all contact information and was told that I would receive a call back. (I assumed that I would hear back within a day) After receiving no response, I called back again, offering to bring the dress to Glitterati to show, what I clearly thought was a defect, but was told that I did not need to do that, rather, I should send them an email, describing the problem, which I did on May 8th. When I heard nothing, I sent another email on May14 to Glitterati, contacted the actual dress manufacturer (*****), who told me that they "*****" could not deal with the consumer, they would only deal with Glitterati. ***** told me they would contact Glitterati and that I should hear back from Glitterati. So I waited 4 weeks and once again called Glitterati on June 6th and sent yet another email. Still no response! It has been nearly 8 weeks and I have heard nothing from Glitterati! (all email correspondence can be reproduced if desired) I would like to add to the "nature of Complaint: that I also feel that the product was defective, because it should have frayed when worn only once. (please note that I am not certain of purchase date, since the gown was not brought home on that date. I have estimated the date as best I can. This was purchased in advance for a high school prom, and although it was purchased in the Fall 2013, it was not worn until May 3, 2014, the day of the Prom)
Desired Settlement: I want this gown replaced and altered to fit my daughter so she may wear it again. I would also like the public to know, that if they have any type of issue with a garment purchased at Glitterati, that they will not hear back from this company, even after multiple attempts of calling and emailing.
Business Response: First I want to offer a sincere apology for not following up more often with the customer as to the status of their complaint. We forwarded the customers complaint to the designer. The designer, *****, in turn forwarded the complaint to the manufacturer. The manufacturer is located in China. As of Today neither the designer nor the manufacture has responded to our numerous requests. We are still waiting on the complaint to see what their resolution would be. This is the first time we have ever tried to request a manufacture to replace a customer’s dress. We did contact the local Seamstress at **** *** *******, Located in *******, MA. I was informed by their owner that the rosettes would be just a simple fix. Even though gown sales are final and we are not responsible for: wearing, soiling and alterations. We authorize the customer to have **** *** ******* fix the three rosettes at our expense.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like you to send the follow up that you receive from ***** and their Chinese based manufacturer when they respond to your numerous requests.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. I am requesting to reopen claim ******** which was closed on July 1, 2014 when Glitterati agreed to repair my daughter's prom dress. I brought her dress to the seamstress at "**** *** *******" which was the one that glitterati suggested. As you can see be the complaint, Glitterati described the problem with the rosettes as "an easy fix" . Despite bringing it in at the beginning of June and making several calls, it to more than 6 months to "repair" this "easy fix"! When I picked up the dress, the owner of **** *** ******* spoke with me about the results. She said that she had done this type of repair before and did not understand why it did not work for this dress and she herself admitted that she herself was not satisfied by the end result and neither am I. She called ***** at glitterati to inform him of the problem and she told me that I should go see him when I picked up the. I did see him that same day with dress in hand. I started with frayed rosettes and still have frayed rosettes.i was promised that it was an easy fix and I still have a damaged dress. I saw ***** on January 12 and he says he would talk to the owner of Glitterati and I have not heard a word a month later. I am seeking what was promised and agreed upon and after seven months, I am still waiting. I want a dress that my daughter can wear again. Regards, ****** ******
Business Response: We have reviewed this case and determined that we made more than a reasonable attempt to remedy the situationThis dress was purchased more that a year ago in our retail store. At that time the customer and her daughter spent several hours in our store and tried on many dresses. They tried this dress on several times in our well lighted dressing area and in our custom-made large and lighted 3-way mirror. They examined the dress carefully in our store before purchasing it. They then took this dress to their seamstress and had it altered to shorten the length. The customer’s daughter wore the dress to her High school Prom. When she left the house that night the dress was in perfect shape. Sometime during that night or after the dress became filthy and frayed. The bottom of the dress was really dirty, completely frayed and well worn in addition there is an area on the right side hip that had some fraying. We contacted a local seamstress who at the time was located in the same retail complex where we are. We informed the seamstress that the customer’s main concern was the fraying damage from Prom night to the right hip area. Without seeing the dress and relaying on the information we received from the customer. The seamstress said it sounds like an easy fix to stop the fraying and clean it up a bit.Once the dress was dropped of at the seamstress the condition of the dress was worn and damaged more than we expected. The seamstress trimmed the fraying on the hip area and it looks good. But the customer requested that she expected that part of the dress to be perfect. Normally you can move some of the appliqué from the very bottom boarder area of the dress to the damaged area. This was not an option since the bottom was completely ruined.We contacted the manufacture and they assured us that there is no defect in their manufacturing; they have a top notch Quality control system. These dresses are made from high quality delicate fabric, and any fabric will fray if it comes into contact with something abrasive.We always try to accommodate our customer’s reasonable demands.This customer demands are: bbb that we give her a brand new dress and pay for the alterations to have it shortened so her daughter can have this new dress as an option to wear at some college function.She threatened to complain to the BBB if we did not succumb to her extortion.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********Dear BBB,I have attached some of the emails that I sent to Glitterati. In addition to the emails, I made atleast 5 calls, but never received a call back and the only response that I eve received was that they had contacted "*****" but not further response was sent. Glitterati mentions that I was threatening to contact BBB, but I had made repeated attempts via phone and email but could not get any type of response from them. The BBBseemed like a logical avenue. Glitterati mentions that the damage was more extensive than they thought and that they never saw it. When I called the first time, I offered to bring the dress in, but never hear a word from them and they never asked to see it. If the damage was minor, I would not have been so persistent to have it repaired.Also, when I did bring the dress to their recommended seamstress, she saw the dress and again, there was no mention of concern that it could not be fixed. She also mentioned on pick up that she did not understand why the repair did not work. I always thought that the dress was defective, but that thought was not shared by anyone else. I personally tried to contact the manufacturer, "*****", after many attempts with Glitterati and before contacting BBB myself, but they will only correspond with the store and not the consumer. As far as demanding a new dress, I thought that I should have a replacement for a defective item, but I agreed to having it repaired, however, I do not have a repaired dress (which I was promised), I still have an unwearable dress. The rosettes remain frayed down to nothing. It is true that I purchased this dress more than a year ago, but I have experienced repeated and long delays from both Glitterati not responding to me and waiting more than 6 months to have the dress repaired after I dropped it off. The excessive lapse of time is not my fault, I attempted to contact Glitterati 2 days after my daughter's Prom. I am only asking for what was agreed upon and stated in the resolution, a repaired and wearable dress for my daughter, which I do not have. Glitterati did not mention that they would attempt to fix it, they said it was an easy fix and it would be repaired, which it is not.If you are rejecting the business's response please enter your rejection comments here.] Regards, ****** ******
Read Complaint Details
Complaint: I purchased a dress on-line ($525) for my daughter that was shown on the sellers website as a very pale shade of pink and when it arrived it was the BRIGHTEST, most horrible shade of pink. My daughter who loves pink would not wear the dress. It was absolutely nothing like the photo. Completely false advertising. They have a non-return policy and therefore would not return the dress. I filed a claim with ******** ******* and they suggested that I mail back the dress, which I did. ******** ******* is attempting to get the dress back to me and/or to get me my money back but they represent both the buyer and the seller. I would like to get my money back based on the false advertising. I have photos of the dress from the seller's website and I have an actual photo of the dress.
Desired Settlement: I would like a complete refund. The dress was not the color as shown on the website. It wasn't even close!
Business Response: I just checked our website there is no pale pink.When I scroll down to the bottom of the dress images for that style the exactcolor pink is on the bottom right. The designer offers only one color pinkwhich is loved by all girls that like pink. We checked our records for that order -this order which was placed overthe phone, we checked our phone records and there was a discussion in regards tocolor; the customer said her daughter loved pink and asked if this pink was abright pink and she was informed it was a bright and bold pink, there was no mentionof a pale pink. We will accept return of the dress, underthe following conditions:. All original tags attached, the dress cannot bealtered in any way. The dress is not damaged or stained. The shipping cost and a 20% restocking fee willbe deducted.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. As advised by ******** *******, I shipped the dress (***** tracking number ************-please see attachment) back to Glitterait on 7/15 and it was received and signed for on 7/21/2014 at 12:49 pm by BBEDARD. I do not have the dress, ********** currently has the dress. Additionally, I am attaching photos of the color of the dress that ********** shows on their website, and the actual color of the dress. I also want to add that I did in fact have a complete conversation on the phone with *********** **** about the color of the dress prior to the purchase. Since we only had their on-line image to go on, the color was a big concern of ours. *********** assured me that the dress was a pale pink shade, not a BRIGHT pink. This is obviously not the case. Regards, ****** ******
Business Response: When we contacted ******** ******* they were under the impression that the dress was shipped backin early June. I reviewed the tracking #the date of delivery is in late July. Which was the week the store was closed and underconstruction. There were no scheduled deliveries for that week and no RA #s wereissued either.I will be contacting ***** and the local driver to follow-up on that shipment. The picture of the dress that the customer is calling pale pink is actually the color nude.The picture of the dress the customer took of the pretty pink dress she received is in factthe only pink on our website under the style number. Pink is on the bottom right(you have to scroll down seven rows to see it)
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. I looked at Glitterati website and did not ever see that particular photo of the pink dress on their website. I am suspicious of this photo as it seems oddly placed on the bottom of the page and it is displayed on a mannequin bust, while all of the other photos showing the various colors of dresses are worn by models. It also seems oddly coincidental that the very week that I sent back the dress, their store was closed. I have already included a copy of the ***** tracking information to the BBB and to ******** ******** which clearly indicates the delivery time, date and signature of an employee at Glitterati's address. This store is not being honest. They have the dress and I would like to be issued a complete refund on it. ****** ******
Problems with Product/Service
Read Complaint Details
Complaint: In January 2014, I made provided Glitterati with a $300 downpayment on a prom dress for my daughter. I was instructed to call the next day to get the date the dress would be in. It took over 2-3 weeks and multiple phone calls to be told the dress would be in on April 7, 2014 (one month before my daughter's prom date). On April 6, 2014, my daughter called Glitterati to arrange a date to come pick up the dress and was told that the dress was not ordered. I called the store and spoke to an Assistant Manager **** who informed me there had been a lot of staff firings and he had only been working there for 3 weeks and could not tell me why the dress was not ordered but he did know that they no longer doing business with the designer, **** *****, due to the poor quality of the dresses. I asked **** for the owner's name and he told me she lived in the Dominican Republic where she had 6 other stores. As I was out of state, my husband then called back to get a better understanding of why we had not been contacted about this matter in advance of our daughter calling. My husband spoke to the manager, *********, who provided him with a number to wholesale retailer where we could possibly order the dress from. I called ********* back and expressed my dissatisfaction with their lack of communication and their obvious breach of contract. I also asked her for the owner's name and was informed the owner was in the store and aware of the situation but too busy with customers to speak to me. I informed ********* of the previous statement given just an hour before about the owner being in Dominican Republic and she brushed past it. She only offered to refund the money they have had for 2 months but would not make any attempts to find the dress.
Desired Settlement: I am completely floored by the lack of care this company showed for their failure to complete their contractual responsibility. The apology they offered was never sincere and always full of excuses instead of the truth in that they failed to complete their contractual obligation. It was a blatant failure to perform followed by repeated lies and they are in desperate need of a management overhaul. I was refunded my $300 with no interest or other incentive show gratitude. I am strongly considering suing them for breach of contract.
Business Response: I have investigated this mater, we are deeply sorry, and here are my findings: 1. Customer placed special order for dress at the ***** location. The ***** Location Placed the order with the manufacture and to this date are waiting for the completed order. 2. We refunded the full deposit as requested. In addition we also informed customer that they have $100.00 credit toward any future dress purchase. We will pay any reasonable request for interest on their deposit 3. As far as we knew everything was on track until the recent two weeks We just found out, many of the dress manufactures are experiencing unusual delays. This is a new problem and has been systemic with some dress manufactures. I have contacted their reps directly and asked them for an explanation and all I was told is that “it is China!” 4. We were therefore in the process of contacting all our customers affected and informing them of the situation and offering an immediate refund or an exchange. 5. When this particular customer called to inquire about her order it was on a weekend, our customer service department Works Monday thru Friday. The Team member that received the call was working at another location in ******* and is not a Customer Service rep, and was not familiar with the ***** Dress store, or the ongoing situation. 6. The Rep instead of saying call back during Customer Service hours, or call the ***** Store attempted to assist the customer. The rep started making calls and found out that there was a delay, and was informed that the Customer Service Department would be contacting the customer Monday. The rep decided to inform the Customer of the delay in the shipment. 7. The weekend reps, were receiving multiple calls from different members of the family. Felt threatened and intimated to come up with answers, since they are not experienced, in these situations. 9. We are in business to order and deliver dresses and have a very good track record. We did everything as a retailer to rectify a situation that was out of our control due to our suppliers delays.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Customer Reviews Summary