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BBB Accredited Business since
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Glitterati specializes in woman's evening wear. The company offers brand name designer prom and pageant wear. Collections include gowns, dresses and accessories for Bar and Bat Mitzvahs, weddings, formal events, sweet 16 parties and corporate events.
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A BBB Accredited Business since
BBB has determined that Glitterati Style, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Glitterati Style, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMs. Katherina Mena, President
Number of Employees
WOMENS APPAREL-RETAIL FORMAL WEAR-RENTAL & SALES FASHION CONSULTANTS FASHION ACCESSORIES Women's Clothing Stores (NAICS: 448120)
Hours of Operation
|M||:||11:00 AM - 8:00 PM|
|T||:||11:00 AM - 8:00 PM|
|W||:||11:00 AM - 8:00 PM|
|Th||:||11:00 AM - 8:00 PM|
|F||:||11:00 AM - 8:00 PM|
|S||:||11:00 AM - 8:00 PM|
|Su||:||12:00 AM - 6:00 PM|
Method(s) of PaymentCash
Alternate Business NamesGlitterati Glitterati Style
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
30 Maple St
Danvers, MA 01923 (978) 745-7775 (978) 539-8580 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (978) 745-7775(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a prom dress for my daughter which was worn once on May3,2014. When she returned home, 3 rosettes on the front right of the dress had significantly frayed, rendering this $450 dress unwearable. I contacted Glittertati by phone on May 7th, leaving all contact information and was told that I would receive a call back. (I assumed that I would hear back within a day) After receiving no response, I called back again, offering to bring the dress to Glitterati to show, what I clearly thought was a defect, but was told that I did not need to do that, rather, I should send them an email, describing the problem, which I did on May 8th. When I heard nothing, I sent another email on May14 to Glitterati, contacted the actual dress manufacturer (*****), who told me that they "*****" could not deal with the consumer, they would only deal with Glitterati. ***** told me they would contact Glitterati and that I should hear back from Glitterati. So I waited 4 weeks and once again called Glitterati on June 6th and sent yet another email. Still no response! It has been nearly 8 weeks and I have heard nothing from Glitterati! (all email correspondence can be reproduced if desired) I would like to add to the "nature of Complaint: that I also feel that the product was defective, because it should have frayed when worn only once. (please note that I am not certain of purchase date, since the gown was not brought home on that date. I have estimated the date as best I can. This was purchased in advance for a high school prom, and although it was purchased in the Fall 2013, it was not worn until May 3, 2014, the day of the Prom)
Desired Settlement: I want this gown replaced and altered to fit my daughter so she may wear it again. I would also like the public to know, that if they have any type of issue with a garment purchased at Glitterati, that they will not hear back from this company, even after multiple attempts of calling and emailing.
Business Response: First I want to offer a sincere apology for not following up more often with the customer as to the status of their complaint. We forwarded the customers complaint to the designer. The designer, *****, in turn forwarded the complaint to the manufacturer. The manufacturer is located in China. As of Today neither the designer nor the manufacture has responded to our numerous requests. We are still waiting on the complaint to see what their resolution would be. This is the first time we have ever tried to request a manufacture to replace a customer’s dress. We did contact the local Seamstress at Pins and Needles, Located in *******, MA. I was informed by their owner that the rosettes would be just a simple fix. Even though gown sales are final and we are not responsible for: wearing, soiling and alterations. We authorize the customer to have Pins and Needles fix the three rosettes at our expense.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Problems with Product/Service
Read Complaint Details
Complaint: In January 2014, I made provided Glitterati with a $300 downpayment on a prom dress for my daughter. I was instructed to call the next day to get the date the dress would be in. It took over 2-3 weeks and multiple phone calls to be told the dress would be in on April 7, 2014 (one month before my daughter's prom date). On April 6, 2014, my daughter called Glitterati to arrange a date to come pick up the dress and was told that the dress was not ordered. I called the store and spoke to an Assistant Manager **** who informed me there had been a lot of staff firings and he had only been working there for 3 weeks and could not tell me why the dress was not ordered but he did know that they no longer doing business with the designer, **** *****, due to the poor quality of the dresses. I asked **** for the owner's name and he told me she lived in the Dominican Republic where she had 6 other stores. As I was out of state, my husband then called back to get a better understanding of why we had not been contacted about this matter in advance of our daughter calling. My husband spoke to the manager, *********, who provided him with a number to wholesale retailer where we could possibly order the dress from. I called ********* back and expressed my dissatisfaction with their lack of communication and their obvious breach of contract. I also asked her for the owner's name and was informed the owner was in the store and aware of the situation but too busy with customers to speak to me. I informed ********* of the previous statement given just an hour before about the owner being in Dominican Republic and she brushed past it. She only offered to refund the money they have had for 2 months but would not make any attempts to find the dress.
Desired Settlement: I am completely floored by the lack of care this company showed for their failure to complete their contractual responsibility. The apology they offered was never sincere and always full of excuses instead of the truth in that they failed to complete their contractual obligation. It was a blatant failure to perform followed by repeated lies and they are in desperate need of a management overhaul. I was refunded my $300 with no interest or other incentive show gratitude. I am strongly considering suing them for breach of contract.
Business Response: I have investigated this mater, we are deeply sorry, and here are my findings: 1. Customer placed special order for dress at the ***** location. The ***** Location Placed the order with the manufacture and to this date are waiting for the completed order. 2. We refunded the full deposit as requested. In addition we also informed customer that they have $100.00 credit toward any future dress purchase. We will pay any reasonable request for interest on their deposit 3. As far as we knew everything was on track until the recent two weeks We just found out, many of the dress manufactures are experiencing unusual delays. This is a new problem and has been systemic with some dress manufactures. I have contacted their reps directly and asked them for an explanation and all I was told is that “it is China!” 4. We were therefore in the process of contacting all our customers affected and informing them of the situation and offering an immediate refund or an exchange. 5. When this particular customer called to inquire about her order it was on a weekend, our customer service department Works Monday thru Friday. The Team member that received the call was working at another location in ******* and is not a Customer Service rep, and was not familiar with the ***** Dress store, or the ongoing situation. 6. The Rep instead of saying call back during Customer Service hours, or call the ***** Store attempted to assist the customer. The rep started making calls and found out that there was a delay, and was informed that the Customer Service Department would be contacting the customer Monday. The rep decided to inform the Customer of the delay in the shipment. 7. The weekend reps, were receiving multiple calls from different members of the family. Felt threatened and intimated to come up with answers, since they are not experienced, in these situations. 9. We are in business to order and deliver dresses and have a very good track record. We did everything as a retailer to rectify a situation that was out of our control due to our suppliers delays.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.