BBB Business Review
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BBB Accredited Business since
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NEWPRO Operating, LLC dba NEWPRO manufactures and installs energy saving insulated replacement windows plus offer energy saving home improvement products including doors, insulated siding, roofing, attic radiant barrier, gutter protection, bath/shower liners and walk-in bathtubs.
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A BBB Accredited Business since
BBB has determined that NEWPRO meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for NEWPRO include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 16 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||16|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||35|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 146589.
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 26463.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony Cogliani, Sales Manager Mr. Nicholas Cogliani, President
Number of Employees
WINDOWS-REPLACEMENT BATHTUB WALL LINERS WINDOWS-WHOLESALE & MANUFACTURERS WINDOWS-INSTALLATION & SALES WINDOWS SIDING CONTRACTORS ROOFING CONTRACTORS DOORS All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
NEWPRO sells the following brand(s): American Standard Walk-in Bathtubs, NEWPRO
NEWPRO offers the following product(s): Bathwraps, Doors, Replacement Windows, Roofing, Siding, Walk-in Tubs
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states at the time of sale, the customer is given a written "Right of Rescission." This allows the customer three business days to cancel their contract with NEWPRO. If this does happen, the customer's deposit will be totally refunded in ten business days. If the customer wishes to cancel after this time period, and the product has been manufactured (this is a custom made product), a sum of money equal to thirty three and one-third percent of the price agreed to on the contract, as fixed, liquidated and ascertained damages, and not as a penalty, will be paid by the customer to NEWPRO.
Service AreaNEWPRO provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business NamesNEWPRO Manufacturing NEWPRO Operating, LLC
Industry Tips27 Questions For Home Owners Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Read Before You Sign Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview