BBB Business Review

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This business is not BBB accredited.

Harvey Building Products

Phone: (800) 598-5400 View Additional Phone Numbers 1400 Main Street, Waltham, MA 02451 View Additional Email Addresses View Additional Web Addresses

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Harvey Industries ,Inc. is engaged in wholesale distribution of exterior building products as well as the manufacturing of windows and doors.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Harvey Building Products include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Harvey Building Products
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 11

Additional Information

BBB file opened: September 01, 1963 Business started: 06/09/1961 in MA Business incorporated 06/09/1961 in MA
Type of Entity


Business Management
Ms. Cynthia Aulenbach, Customer Relations Ms. Amber Castraro, Manager
Contact Information
Principal: Ms. Cynthia Aulenbach, Customer Relations
Customer Contact: Ms. Amber Castraro, Manager
Number of Employees


Business Category


Products & Services

Harvey Building Products sells the following brand(s): Harvey Classic windows, Harvey Majesty windows, Harvey patio doors, Harvey Slimline windows, Harvey Tribute windows, Harvey Windows

Harvey Building Products offers the following product(s): Decking, Doors, Patio Rooms, Roofing , Siding, Windows

Refund and Exchange Policy
The business states no credit will be allowed for custom made or special order items; stock, wholesale items may be returned within 30 days, subject to the published material return policy in our catalog.
Service Area
Harvey Building Products provides their services in MASSACHUSETTS.
Alternate Business Names
Harvey Industries, Inc.
Industry Tips

Customer Review Rating plus BBB Rating Summary

Harvey Building Products has received 4.4 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.