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          A - BEST Window, Inc. has 1 locations, listed below.

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            Business ProfileforA - BEST Window, Inc.

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/10/1995

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            A-BEST Window, Inc. manufactures, sells and installs the A-BEST Window brand of replacement windows.

            Business Details

            BBB File Opened:
            2/10/1995
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Incorporated:
            3/2/1989
            Accredited Since:
            2/10/1995
            Type of Entity:
            Corporation
            Number of Employees:
            12
            Alternate Business Name
            • A Best
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. James A Soule, Owner
            Contact Information

            Principal

            • Mr. James A Soule, Owner

            Customer Contact

            • Mr. James A Soule, Owner

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/30/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In 2015 (I believe), I bought five windows from this company with the understanding that they were covered under a 20 year guarantee. In November I was closing the window in my bedroom when the window would not close completely. The top right corner of the window had warped. I contacted the company by e-mail and got a response that the person who did this work was coming back from leave and they would schedule an appointment by 12/8/21. Despite sending emails and leaving message on the phone, they have not gotten back to me. My window will not shut completely and its letting the winter air into my bedroom, I just want it fixed.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin K

            1 star

            08/04/2021

            I would never tell anyone else to use A-Best in fact I have told many people of my experience with them and not to use them for new or replacement windows!I had them install all new windows in my house. Within 5 years after installation the vinyl between the panes of glass blistered and bubbled on every window that faced in the sun. I have some that fog up between the glass. I called and spoke with an employee who told me they had received a bad batch of vinyl and would replace the windows that were bad. Soon the owner of A-Best came to my house and told me that they were supposed to be like that and he would not repair any of them!!!!!!!!!!!!!I know that these windows are defective and they will not stand behind them. For me the customer I loose!!!!!!!!!!!!!!

            A - BEST Window, Inc. Response

            08/12/2021

            Hello *****, at A-BEST Window we strive to provide the best possible service and products for you and your home. We are sorry to hear that you are unhappy with the results of your warranty evaluation. We would be happy to discuss this matter further with you, please don't hesitate to reach out to our sales office at ************.A-BEST Window's comprehensive warranty is valid for 20 years from date of purchase. For insulated glass related issues, there is an industry standard threshold for warranty replacement. To explain the threshold for replacement glass further, there needs to be evidence of one of following occurrences: 1) There is condensation occurring between the two panes of glass. This signifies a failure in the seal.2) The seal has fluctuated into the daylight of the window (where you can see through) beyond the industry standard.The material that is utilized for the seal between the glass is meant to fluctuate to allow air pressure tolerance throughout the seasons. If your insulated glass units meet the warranty guidelines within 20 years of purchase, we replace it at no cost.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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