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BBB Business Review

BBB Accredited Business since 7/14/1993

Pioneer Basement Waterproofing, Inc.

Phone: (800) 649-6140 Fax: (508) 673-0729 31 Sanford Road, Westport, MA 02790 stevea@pioneerbasement.com http://www.pioneerbasement.com

Description

Pioneer Basement Waterproofing, Inc. is a basement water proofing company. Basement waterproofing includes sealers, drainage systems, pumps, membrane work, and foundation repairs.  The company states they have a NAWSRC CWS Certified Waterproofing Specialist on staff and also a NAWSRC CSRS Certified Structural Repair Specialist and that they offer a Life of House warranty on drainage systems. Pioneer Basement is a member of the Basement Health Association.

BBB Accreditation

A BBB Accredited Business since 7/14/1993

BBB has determined that Pioneer Basement Waterproofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Pioneer Basement Waterproofing, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pioneer Basement Waterproofing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

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See Trends in Complaints on Pioneer Basement Waterproofing, Inc.

Additional Information

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BBB file opened: July 14, 1993 Business started: 01/01/1984 in MA Business incorporated: 01/01/1993 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/consumer
Phone Number: 617-973-8787. 888-283-3757
Fax Number: 617-973-8799
consumer@state.ma.us
The license number is 112382.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, 2nd Floor, Providence RI 02908
http://www.crb.ri.gov
Phone Number: 401-222-1268
Fax Number: 401-222-1940
The license number is 3934.

Type of Entity

Corporation

Business Management
Mr. Stephen Andras, President
Contact Information
Complaint Contact: Mr. Stephen Andras, President
Number of Employees

45

Business Category

WATERPROOFING CONTRACTORS BASEMENT - REMODELING SUMP PUMP CONTRACTORS FOUNDATION REPAIR & HOUSE LEVELING

Products & Services

Pioneer Basement Waterproofing, Inc. sells the following brand(s): Blue Angel Sump Pumps, Grate Products, LLC, PHCC Battery Back Up Sump Pumps, Pro Series Sump Pumps, Therma-Stor

Pioneer Basement Waterproofing, Inc. offers the following product(s): Grate Drain, Grate Sump, Grate Trench, Santa Fe Dehumidifiers

Method(s) of Payment
Cash
American Express
Visa
MasterCard
Personal Checks
Refund and Exchange Policy
The business states they require a 30% deposit to schedule a job. Consumers have 3 days from the signing of the contract to cancel the job by signing and returning a cancellation form in writing. After this 3 days the business will refund the deposit at any time before the day of your installation date. The business will deduct any office/ sales or technical support given and return the remaining deposit back by company check.
Alternate Business Names
Pioneer Basement
Industry Tips
27 Questions For Home Owners Read Before You Sign
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BBB Complaint Process

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