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By BBB

BBB Business Review

BBB Accredited Business since

ROwater Systems, Inc.

Additional Locations

Phone: (781) 224-4213 Fax: (781) 507-0114 35 Maple St  Unit 8, Lowell, MA 01852 View Additional Email Addresses

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Description

ROwater Systems, Inc. also known as ROwatersystems.com, specializes in design engineering, sales and maintenance of new and existing water purification systems. The company offers sales to residential customers and small commercial businesses. The company was established in Massachusetts in 2000. The company employs 5 people. Mr. Joseph Teneriello is the Owner of the company. Any questions or problems may be directed to the attention of Mr. Teneriello.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ROwater Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for ROwater Systems, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against ROwater Systems, Inc.

Customer Reviews Summary Read customer reviews

1 Customer Review on ROwater Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on ROwater Systems, Inc.

Additional Information

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BBB file opened: December 14, 2001 Business started: 01/01/1997 in MA Business incorporated: 01/01/2001 in MA
Type of Entity

Corporation

Business Management
Mr. Joseph Teneriello, President
Contact Information
Principal: Mr. Joseph Teneriello, President
Number of Employees

5

Business Category

WATER TREATMENT EQUIPMENT, SERVICE & SUPPLIES WATER SOFTENING & CONDITIONING EQUIPMENT SERVICE & SUPPLIES WATER FILTRATION & PURIFICATION EQUIPMENT FILTER SALES & INSTALLATION

Method(s) of Payment
Visa
Mastercard
American Express
Discover
Refund and Exchange Policy
This business has a refund policy that is as follows:
If you are not 100% satisfied with any purchase from ROwater Systems e-commerce store and wish to make a return, you will need to Email: returns@rosystems.com,or call 781-224-4213 to acquire a Return of Merchandise Authorization Slip (RMA). Merchandise returned without an RMA Slip will be returned to the sender. We are happy to credit the purchaser's credit card for items returned within 30 days of receipt of the merchandise. However, returns based on anything other than defective merchandise will be subject to the original shipping and handling costs and a 15% re-stocking fee. It is the customers responsibility to pay the return shipping costs on non defective items. All returns must be in original packaging and include all items and manuals originally shipped. Additional restocking, repair or replacement fees may apply at ROwater Systems discretion. Returns must include a copy of the original invoice, and the RMA Slip. Merchandise that has been installed, special orders, pumps, all opened filters, membranes and clearance items are not returnable for a refund and if any of these items are found to be defective, we will only replace the item for equal or greater value item at ROwater Systems discretion. All orders that received free shipping will be subject to a minimum $8.95 handling fee or the actual return shipping charge, whichever is greater. All goods that arrive damaged must be reported within 24 hours after the receipt of the merchandise via email or telephone call. After thirty days has expired, we will honor all manufacturers warrantees. However, the shipping and handling costs associated with the warranteed item(s) are not included with the warrantee and must be paid by the customer.
Alternate Business Names
rowatersystems.com
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Complaint Process

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