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BBB Business Review

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BBB Accredited Business since

Time Techno, Inc.

Phone: (617) 864-1163 Fax: (617) 864-0914 View Additional Phone Numbers 58 Church Street, Cambridge, MA 02138

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Time Techno, Inc., also doing business as Swiss Watchmaker, preserves personal timepieces, both new and vintage. They also specialize in the sales of gift items, from luxury Swiss travel alarm clocks and watches to everyday timepieces. The company states that it performs repairs on a same-day basis, including battery-replacement, sealing water-resistant watches, and repairing broken watch crystals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Time Techno, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Time Techno, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Time Techno, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 13, 1997 Business started: 01/01/1947 in MA Business incorporated 01/01/1995 in MA
Type of Entity


Business Management
Ms. Susan Lelyveld, President
Contact Information
Principal: Ms. Susan Lelyveld, President
Number of Employees


Business Category


Products & Services

Time Techno, Inc. sells the following brand(s):, Aerowatch, Aristo Vollmer GMBH, Casio, Citizen, Claude Meylan, Colibri, ESQ, L'Epee, LIP, Lorenz, Luminox, Matthew Norman, Mondaine, Movado, Nienaber Bünde, Ole Mathiesen, Philippe Würtz, Pulsar, Seiko, Skagen, Swatch, Swiza, Timex, Victorinox Swiss Army, Wenger

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 7:00 PM
Su: 12:00 PM - 6:00 PM
Method(s) of Payment
American Express
Debit Card
Refund and Exchange Policy
The business states consumer should return or exchange within 2 weeks of purchase; otherwise the business offers a store credit.
Alternate Business Names
Swiss Watchmaker
Industry Tips
Jewelers and Jewelry Stores
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.