This Business is not BBB accredited
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SwissOutpost.com, "The Swiss Army Supersite", is an online retailer. We sell Swiss Army knives, Swiss Army, Wenger and other watches, business and travel gear, outdoor gear, cutlery, and fragrances.
On 7/19/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for SwissOutpost.com include:
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for SwissOutpost.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Peter Adler, President Mr. Robert Grove, Business Manager
Number of Employees
WATCHES-DEALERS LUGGAGE-RETAIL INTERNET SHOPPING CUTLERY
Products & Services
SwissOutpost.com sells the following brand(s): Casio, Citizen, Luminox, Mondaine, Swiss Military, Victorinox Swiss Army, Wenger
SwissOutpost.com offers the following product(s): Casio watches, Citizen watches, Luminox watches, Mondaine watches, Swiss Army business and travel gear, Swiss Army cutlery, Swiss Army fragrances, Swiss Army knives, Swiss Army outdoor gear, Swiss Army watches
Method(s) of PaymentChecks
Refund and Exchange PolicyThe business states the offer a full refund, no reason required.
Industry TipsOnline Shopping
THIS LOCATION IS NOT BBB ACCREDITED
209 W Central Street Ste 201A
Natick, MA 01760 (866) 845-4642 Directions
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Additional Phone Numbers
- (508) 651-2211(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Hello, On 4/21/2013 I placed and order with Swiss Outpost as a wholesaler / retail dealer. Order # *****. I have sent several emails over the last week, and today (5/6/2013) I called the 866-845-4642 customer service 3 times over a 3 hour period. Got voice mail each time and left a detail message of order number and why I was calling. Sent two more emails advising if products not mailed already to please cancel order. Or if mailed please provide a tracking number. My inability to contact anyone via email or phone upsets me. This is poor customer service. I have bought from them in the past with no issues.
Desired Settlement: Just and explanation of why no response to my several email and phone attempts to find out the status of my order. I no longer want the products. I do not intend to do business again with the Swiss Outpost, or recommend them to any of the other knife, outdoor, and watch retailers I know.
I run SwissOutpost. Your BBB complaint came to my attention today.
I and we sincerely apologize that we did not respond to your attempts to contact us about your order #*****.
We take customer service seriously and we usually respond to every email within 24 hours.
We also do our best to answer every telephone call.
We were short of staff in May as our main shipper left, but we have good coverage now.
We are pleased that you bought from us in the past with no issues (at wholesale price), but can appreciate that you don't want to again.
But we are sorry to lose your business. If you change your mind, we would be happy to supply you again.
We are sending you a ********** Microlight by way of additional apology.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved