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This Business is not BBB accredited

SwissOutpost.com

Phone: (866) 845-4642 Fax: (508) 651-9099 View Additional Phone Numbers 209 W Central Street Ste 201A, Natick, MA 01760 View Additional Email Addresses http://swissoutpost.com

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Description

SwissOutpost.com, "The Swiss Army Supersite", is an online retailer.  We sell Swiss Army knives, Swiss Army, Wenger and other watches, business and travel gear, outdoor gear, cutlery, and fragrances.

BBB Accreditation

On 7/19/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for SwissOutpost.com include:

  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for SwissOutpost.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SwissOutpost.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 22, 2007 Business started: 01/01/1973 in MA Business incorporated: 04/14/1997 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Adler, President Mr. Robert Grove, Business Manager
Contact Information
Principal: Mr. Peter Adler, President
Customer Contact: Mr. Robert Grove, Business Manager
Number of Employees

5

Business Category

WATCHES-DEALERS LUGGAGE-RETAIL INTERNET SHOPPING CUTLERY

Products & Services

SwissOutpost.com sells the following brand(s): Casio, Citizen, Luminox, Mondaine, Swiss Military, Victorinox Swiss Army, Wenger

SwissOutpost.com offers the following product(s): Casio watches, Citizen watches, Luminox watches, Mondaine watches, Swiss Army business and travel gear, Swiss Army cutlery, Swiss Army fragrances, Swiss Army knives, Swiss Army outdoor gear, Swiss Army watches

Method(s) of Payment
Checks
Money order
Wire transfer
Visa
MasterCard
American Express
Discover
Refund and Exchange Policy
The business states the offer a full refund, no reason required.
Industry Tips
Online Shopping
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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