BBB Business Review

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This business is not BBB accredited.

SwissOutpost.com

Phone: (866) 845-4642 Fax: (508) 651-9099 View Additional Phone Numbers 209 W Central Street Ste 201A, Natick, MA 01760 View Additional Email Addresses http://swissoutpost.com


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Description

SwissOutpost.com, "The Swiss Army Supersite", is an online retailer.  We sell Swiss Army knives, Swiss Army, Wenger and other watches, business and travel gear, outdoor gear, cutlery, and fragrances.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SwissOutpost.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SwissOutpost.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 22, 2007 Business started: 01/01/1973 in MA Business incorporated 04/14/1997 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Adler, President Mr. Robert Grove, Business Manager
Contact Information
Principal: Mr. Peter Adler, President
Customer Contact: Mr. Robert Grove, Business Manager
Number of Employees

5

Business Category

WATCHES-DEALERS LUGGAGE-RETAIL INTERNET SHOPPING CUTLERY Jewelry Stores (NAICS: 448310)

Products & Services

SwissOutpost.com sells the following brand(s): Casio, Citizen, Luminox, Mondaine, Swiss Military, Victorinox Swiss Army, Wenger

SwissOutpost.com offers the following product(s): Casio watches, Citizen watches, Luminox watches, Mondaine watches, Swiss Army business and travel gear, Swiss Army cutlery, Swiss Army fragrances, Swiss Army knives, Swiss Army outdoor gear, Swiss Army watches

Method(s) of Payment
Checks
Money order
Wire transfer
Visa
MasterCard
American Express
Discover
Refund and Exchange Policy
The business states the offer a full refund, no reason required.
Industry Tips
Online Shopping
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.