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BBB Accredited Business since

Peak Life, LLC

Phone: (877) 869-3304 24 School St  Ste 301, Boston, MA 02108 http://www.peaklife.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Peak Life, LLC is a nutritional supplement business focusing on health and wellness products.

Peak Life, LLC has advised BBB that consumers are encouraged to contact the business directly first, before filing a BBB complaint.  Consumers can reach Peak Life, LLC at 855-606-6507.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Peak Life, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Peak Life, LLC include:

  • 200 complaint(s) filed against business

Factors that raised the rating for Peak Life, LLC include:

  • Length of time business has been operating
  • Response to 200 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

200 complaints closed with BBB in last 3 years | 120 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 54
Billing/Collection Issues 59
Delivery Issues 12
Guarantee/Warranty Issues 5
Problems with Product/Service 70
Total Closed Complaints 200

Customer Reviews Summary Read customer reviews

125 Customer Reviews on Peak Life, LLC
Customer Experience Total Customer Reviews
Positive Experience 85
Neutral Experience 1
Negative Experience 39
Total Customer Reviews 125

Additional Information

BBB file opened: September 14, 2010 Business started: 05/28/2010 in MA Business incorporated 05/28/2010 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel Wallace, Co-Founder Mr. James Sietstra, Co-Founder
Contact Information
Customer Contact: Ms. Miranda Greene, Customer Service
Principal: Mr. Daniel Wallace, Co-Founder
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Number of Employees

138

Business Category

VITAMINS & FOOD SUPPLEMENTS Food (Health) Supplement Stores (NAICS: 446191)

Products & Services

Peak Life, LLC offers the following product(s): FocusWell, Heart First, Puritea, Somnapure

Industry Tips
Vitamins & Food Supplements

Customer Review Rating plus BBB Rating Summary

Peak Life, LLC has received 3.67 out of 5 stars based on 125 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.