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BBB Business Review

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BBB Accredited Business since

Force Factor, LLC

Phone: (877) 492-7243 24 School St  Ste 301, Boston, MA 02108 http://www.forcefactor.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Force Factor, LLC produces dietary supplements sold online and in retail environments.

Force Factor, LLC has advised BBB that consumers are encouraged to contact the business directly first, before filing a BBB complaint.  Consumers can reach Force Factor (toll free) at 855-606-6504.

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Force Factor, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Force Factor, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 105 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

105 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 51
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 105

Customer Reviews Summary Read customer reviews

55 Customer Reviews on Force Factor, LLC
Customer Experience Total Customer Reviews
Positive Experience 22
Neutral Experience 0
Negative Experience 33
Total Customer Reviews 55

Additional Information

BBB file opened: August 18, 2009 Business started: 04/01/2009 in MA Business started locally: 06/10/2009 Business incorporated 12/28/2010 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel Wallace, Co-Founder Mr. James Siestra, Co-Founder
Contact Information
Principal: Mr. Daniel Wallace, Co-Founder
Related Businesses
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Number of Employees

86

Business Category

VITAMINS & FOOD SUPPLEMENTS Food (Health) Supplement Stores (NAICS: 446191)

Products & Services

Force Factor, LLC sells the following brand(s): Force Factor

Force Factor, LLC offers the following product(s): Body Rush, BRX, Force Factor, Force Factor Glutamine, Force Factor Men's Multivitamin, Force Factor Omega3, Performance Protein, Ramp Up, TestX180

Service Area
Force Factor, LLC provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry Tips
Vitamins & Food Supplements

Customer Review Rating plus BBB Rating Summary

Force Factor, LLC has received 4.21 out of 5 stars based on 55 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.