BBB Business Review

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This business is not BBB accredited.

Phone: (866) 972-8227 86A Morse St, Norwood, MA 02062

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Evacuumstore sells vacuum cleaners and central vacuum systems as well as parts and accessories for vacuum cleaners including but, not limited to bags, filters, belts, hoses and other parts. This company also provides cleaning and janitorial products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 20 complaint(s) filed against business

Factors that raised the rating for include:

  • Length of time business has been operating
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

21 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 21

Additional Information

BBB file opened: May 18, 2010 Business started: 01/02/2008 in MA
Type of Entity

Sole Proprietorship

Number of Employees


Business Category


Products & Services sells the following brand(s): Aerus, Aggresor, Air Vac, ATRIX, Austin Air, Beam, Bissell, Black and Decker, Blueair, Bona, Bosch, Cen-Tec, Cirrus, Dirt Devil, Dust Care, Dyson, Electrolux®, Emer USA, Envirocare, Eureka, Fast-USA, Filter Queen, Flowbee, Frigidaire, Fuller Brush, Galaxie, GE, HAAN, Hayden, Honeywell, Hoover, Hunter, IQAir, iRobot, Kenmore, Kirby, Koblenz, Lindhaus, Love-Less Ash, Mastercraft, MD, Mercury, Miele, Nutone, Oreck, Panasonic, Perfect, PowerStar, Powr-Flite, ProTeam, Pullman Holt, Rainbow, Regina, Reliable, Rexair, Riccar, Ridgid, Royal, Samsung, Sanitaire, Sanyo, SEBO, Shark, Sharp, Simplicity, Singer, Stain-X, TriStar, Valet, Wessel-Werk, Windsor

Industry Tips
Choosing a Vacuum Cleaner

Customer Review Rating plus BBB Rating Summary has received 3.53 out of 5 stars based on 21 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.