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This business is not BBB accredited.

TotalVac.com

Phone: (978) 777-3700 2 De Bush Avenue, Middleton, MA 01949

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Description

TotalVac.com , Inc was incorporated in Massachusetts in 2004 and sells vacuum cleaner filters, vacuum bags and parts.


BBB Accreditation

On 6/12/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TotalVac.com include:

  • 69 complaint(s) filed against business
  • Failure to respond to 27 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for TotalVac.com include:

  • Length of time business has been operating

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

69 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 44
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 69

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning delivery and customer service issues.  Consumers state that they have ordered products that are either not received, or the order is cancelled.  Consumers state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed.  BBB sent a written notice to TotalVac.com on 5/15/2014 and 5/27/2014 identifying the potential pattern of complaints with a request for a business response.  As of 6/12/14, the business did not respond to BBB's request.

Customer Reviews Summary Read customer reviews

34 Customer Reviews on TotalVac.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 33
Total Customer Reviews 34

Additional Information

BBB file opened: April 27, 2000 Business started: 03/01/1996 in MA Business incorporated 01/01/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Jeff Bradshaw, Co-Owner Mrs. Laurie Bradshaw, Co-Owner
Contact Information
Principal: Mr. Jeff Bradshaw, Co-Owner
Principal: Mrs. Laurie Bradshaw, Co-Owner
Number of Employees

9

Business Category

VACUUM CLEANERS HOUSEHOLD-DEALERS APPLIANCES-SMALL-SUPPLIES & PARTS APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL HUMIDIFYING APPARATUS VACUUM CLEANERS-SUPPLIES & PARTS ONLINE & INTERNET SHOPPING HOUSEWARES-RETAIL APPLIANCES-SMALL-DEALERS AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT Household Appliance Stores (NAICS: 443141)

Products & Services

TotalVac.com sells the following brand(s): Cuisinart, Dirt Devil, Dyson, Electrolux, Eureka, Filter Queen, Haan, Hoover, Kirby, KitchenAid, Miele, Oster, Samsung, Sanyo, Sharp, Waring

TotalVac.com offers the following product(s): Air cleaner filters, Blender parts, Humidifier filters, Mosquito traps, Replacement coffee pots, Shaver parts, Small appliance parts, Vacuum cleaner bags, Vacuum cleaner filters, Vacuum cleaner parts

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
Mastercard
Visa
American Express
Discover
PayPal
Debit Card
Online
Refund and Exchange Policy
Products may be returned unopened for a refund within 30 days of its shipping date and may be charged a 15% restocking fee at our discretion. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded. Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your items using UPS ground, FedEx ground or standard U.S. Mail. If you refuse your package, there will be return shipping charge. UPS, FedEx, and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of TotalVac receiving your return. Note: shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas and other personal hygiene products can never be returned once opened.
Alternate Business Names
TotalVac, Inc.
Industry Tips
Choosing a Vacuum Cleaner Choosing an Appliance Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

TotalVac.com has received 1.02 out of 5 stars based on 34 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.