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BBB Business Review

BBB Accredited Business since 3/24/2011

TotalVac.com

Phone: (978) 777-3700 2 De Bush Avenue, Middleton, MA 01949 View Additional Email Addresses http://www.totalvac.com

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Description

TotalVac.com sells vacuums and accessories, small kitchen appliances, air purifiers, humidifiers, home and garden products, and more.

BBB Accreditation

A BBB Accredited Business since 3/24/2011

BBB has determined that TotalVac.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

230 Customer Reviews on TotalVac.com
Customer Experience Total Customer Reviews
Positive Experience 206
Neutral Experience 8
Negative Experience 16
Total Customer Reviews 230

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Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 11
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 39

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See Trends in Complaints on TotalVac.com

Additional Information

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BBB file opened: April 27, 2000 Business started: 03/01/1996 in MA Business incorporated: 01/01/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Jeff Bradshaw, Co-Owner Mrs. Laurie Bradshaw, Co-Owner
Contact Information
Principal: Mr. Jeff Bradshaw, Co-Owner Principal: Mrs. Laurie Bradshaw, Co-Owner
Number of Employees

9

Business Category

VACUUM CLEANERS HOUSEHOLD-DEALERS APPLIANCES-SMALL-SUPPLIES & PARTS APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL HUMIDIFYING APPARATUS VACUUM CLEANERS-SUPPLIES & PARTS ONLINE & INTERNET SHOPPING HOUSEWARES-RETAIL APPLIANCES-SMALL-DEALERS AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT

Products & Services

TotalVac.com sells the following brand(s): Cuisinart, Dirt Devil, Dyson, Electrolux, Eureka, Filter Queen, Haan, Hoover, Kirby, KitchenAid, Miele, Oster, Samsung, Sanyo, Sharp, Waring

TotalVac.com offers the following product(s): Air cleaner filters, Blender parts, Humidifier filters, Mosquito traps, Replacement coffee pots, Shaver parts, Small appliance parts, Vacuum cleaner bags, Vacuum cleaner filters, Vacuum cleaner parts

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
Mastercard
Visa
American Express
Discover
PayPal
Debit Card
Online
Refund and Exchange Policy
Products may be returned unopened for a refund within 30 days of its shipping date and may be charged a 15% restocking fee at our discretion. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded. Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your items using UPS ground, FedEx ground or standard U.S. Mail. If you refuse your package, there will be return shipping charge. UPS, FedEx, and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of TotalVac receiving your return. Note: shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas and other personal hygiene products can never be returned once opened.
Service Area
National
Alternate Business Names
TotalVac, Inc.
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