BBB Business Review
This Business is not BBB accredited
Phone: (978) 777-3700 2 De Bush Avenue, Middleton, MA 01949
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TotalVac.com sells vacuums and accessories, small kitchen appliances, air purifiers, humidifiers, home and garden products, and more.
On 6/12/2014 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||65|
Additional Complaint Information
Based on BBB files this business has a pattern of complaint concerning delivery and customer service issues. Consumers state that they have ordered products that are not received and/or are cancelled. Consumer state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||41|
Type of Entity
Business ManagementMr. Jeff Bradshaw, Co-Owner Mrs. Laurie Bradshaw, Co-Owner
Number of Employees
VACUUM CLEANERS HOUSEHOLD-DEALERS APPLIANCES-SMALL-SUPPLIES & PARTS APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL HUMIDIFYING APPARATUS VACUUM CLEANERS-SUPPLIES & PARTS ONLINE & INTERNET SHOPPING HOUSEWARES-RETAIL APPLIANCES-SMALL-DEALERS AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT Household Appliance Stores (NAICS: 443141)
Products & Services
TotalVac.com sells the following brand(s): Cuisinart, Dirt Devil, Dyson, Electrolux, Eureka, Filter Queen, Haan, Hoover, Kirby, KitchenAid, Miele, Oster, Samsung, Sanyo, Sharp, Waring
TotalVac.com offers the following product(s): Air cleaner filters, Blender parts, Humidifier filters, Mosquito traps, Replacement coffee pots, Shaver parts, Small appliance parts, Vacuum cleaner bags, Vacuum cleaner filters, Vacuum cleaner parts
Method(s) of PaymentCash