This business is not BBB accredited.
Phone: (978) 777-3700 2 De Bush Avenue, Middleton, MA 01949
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TotalVac.com , Inc was incorporated in Massachusetts in 2004 and sells vacuum cleaner filters, vacuum bags and parts.
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On 6/12/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for TotalVac.com include:
- 69 complaint(s) filed against business
- Failure to respond to 27 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for TotalVac.com include:
- Length of time business has been operating
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||69|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning delivery and customer service issues. Consumers state that they have ordered products that are either not received, or the order is cancelled. Consumers state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed. BBB sent a written notice to TotalVac.com on 5/15/2014 and 5/27/2014 identifying the potential pattern of complaints with a request for a business response. As of 6/12/14, the business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||34|
Type of Entity
Business ManagementMr. Jeff Bradshaw, Co-Owner Mrs. Laurie Bradshaw, Co-Owner
Number of Employees
VACUUM CLEANERS HOUSEHOLD-DEALERS APPLIANCES-SMALL-SUPPLIES & PARTS APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL HUMIDIFYING APPARATUS VACUUM CLEANERS-SUPPLIES & PARTS ONLINE & INTERNET SHOPPING HOUSEWARES-RETAIL APPLIANCES-SMALL-DEALERS AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT Household Appliance Stores (NAICS: 443141)
Products & Services
TotalVac.com sells the following brand(s): Cuisinart, Dirt Devil, Dyson, Electrolux, Eureka, Filter Queen, Haan, Hoover, Kirby, KitchenAid, Miele, Oster, Samsung, Sanyo, Sharp, Waring
TotalVac.com offers the following product(s): Air cleaner filters, Blender parts, Humidifier filters, Mosquito traps, Replacement coffee pots, Shaver parts, Small appliance parts, Vacuum cleaner bags, Vacuum cleaner filters, Vacuum cleaner parts
Method(s) of PaymentCash
Refund and Exchange PolicyProducts may be returned unopened for a refund within 30 days of its shipping date and may be charged a 15% restocking fee at our discretion. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded. Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your items using UPS ground, FedEx ground or standard U.S. Mail. If you refuse your package, there will be return shipping charge. UPS, FedEx, and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of TotalVac receiving your return. Note: shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas and other personal hygiene products can never be returned once opened.
Alternate Business NamesTotalVac, Inc.
Industry TipsChoosing a Vacuum Cleaner Choosing an Appliance Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview