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BBB Accredited Business since

Holiday Inn Club Vacations at Ascutney Mountain Resort

Phone: (802) 484-7711 485 Hotel Rd, West Windsor, VT 05089

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Ascutney Mountain Resort, also known as Summit Ventures, Inc. (parent corporation), is a four-season condominium resort hotel. They have a sports and fitness center, indoor and outdoor pools, whirlpool aerobics, weight training, massage and an extensive cardio-vascular center. They have a number of conference centers and restaurants. Located on the ski mountain, they offer ski in/ski out accomodations for guests. Entertainment is offered in the main hotel building in the Winner's Circle Lounge, as well as apres ski entertainment in the Robert Trent Jones, Jr. Golf & Conference Center. The resort was established in Vermont in 1983 and incorporated under new ownership in 1993. They employ 100 people in the Summer and 240 in the Winter. Mr. Steve Plausteiner is the President of the Resort. Ms. Susan Plausteiner is the CFO, Ms. Lucille Plausteiner is the Hotel Manager, and Mr. John Plausteiner is the General Manager. Any questions or problems should be directed to the attention of Mr. John Plausteiner.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Holiday Inn Club Vacations at Ascutney Mountain Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Holiday Inn Club Vacations at Ascutney Mountain Resort. BBB of Central Florida, Inc. has the full report as that BBB handles all complaints for Holiday Inn Club Vacations at Ascutney Mountain Resort.

Additional Information

BBB file opened: January 01, 1983 Business started: 01/01/1983 in VT Business incorporated 01/01/1993 in VT
Type of Entity


Ticker Symbol


Business Management
Ms. Joann Rivera, Legal Assistant
Contact Information
Principal: Ms. Joann Rivera, Legal Assistant
Number of Employees


Business Category

VACATION TIME SHARE All Other Traveler Accommodation (NAICS: 721199)

Hours of Operation
M: 7:00 AM - 11:00 PM
T: 7:00 AM - 11:00 PM
W: 7:00 AM - 11:00 PM
Th: 7:00 AM - 11:00 PM
F: 7:00 AM - 11:00 PM
S: 7:00 AM - 11:00 PM
Su: 7:00 AM - 11:00 PM
Alternate Business Names
OLCC Vermont, LLC Orange Lake in Vermont Orange Lake in Vermont Condominium Association
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.