BBB Business Review

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This business is not BBB accredited.

FlipKey, Inc

Phone: (877) 354-7539 View Additional Phone Numbers 226 Causeway St  Fl 2, Boston, MA 02114 View Additional Email Addresses View Additional Web Addresses

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Flipkey, Inc. is located in Massachusetts , incorporated in Delaware in 2006 and is owned by TripAdvisor, LLC .  Their website is a  vacation rental marketplace with rentals listed around the world and it also features a large collection of guest reviews and photos in the industry.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for FlipKey, Inc include:

  • 187 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved

Factors that raised the rating for FlipKey, Inc include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

187 complaints closed with BBB in last 3 years | 88 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 48
Delivery Issues 3
Guarantee/Warranty Issues 10
Problems with Product/Service 104
Total Closed Complaints 187

Customer Reviews Summary Read customer reviews

64 Customer Reviews on FlipKey, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 62
Total Customer Reviews 64

Additional Information

BBB file opened: May 21, 2012 Business started: 07/23/2008 in MA Business incorporated 11/09/2006 in DE
Type of Entity


Business Management
Miss. Raeanna Skinner, Executive Mr. Dermot Halpin, President
Contact Information
Customer Contact: Mr. Dermot Halpin, President
Principal: Miss. Raeanna Skinner, Executive
Related Businesses
TripAdvisor, Inc. Vacation Home Rentals, Inc.
Number of Employees


Business Category

VACATION RENTALS Lessors of Residential Buildings and Dwellings (NAICS: 531110)

Alternate Business Names
FlipKey by TripAdvisor FlipKey Vacation Rentals Holiday Lettings
Industry Tips
Planning a Tour Vacation Renting a Vacation Home - 5 Tips - Video Vacation Home Rental Vacation Tips

Customer Review Rating plus BBB Rating Summary

FlipKey, Inc has received 1.03 out of 5 stars based on 64 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.