BBB Business Review
This Business is not BBB accredited
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Undercover Wear sells lingerie via home parties and web sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Undercover Wear include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Brian Milonas, Agent Relations Manager
Number of Employees
UNDERWEAR-WHOLESALE & MANUFACTURERS LINGERIE NOVELTIES-RETAIL
Products & Services
Undercover Wear offers the following product(s): Lingerie, Sleep Wear, Underwear
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe firm’s refund and exchange policy on its receipt states "Claims and exchanges must be accompanied by this slip within 7 days of Delivery Date." It also states there are NO CASH REFUNDS, EXCHANGES ONLY. This policy is in effect because on each order submitted the "Hostess" earns free lingerie based upon her guests’ purchases. The sales receipt also states that "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction." It refers consumers to the attached notice of cancellation form for explanation of this right to cancel.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview