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This business is not BBB accredited.

Undercover Wear

Phone: (800) 733-0007 Fax: (978) 640-2883 30 Commerce Way Ste 2, Tewksbury, MA 01876 View Additional Email Addresses http://www.undercoverwear.com View Additional Web Addresses

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Undercover Wear sells lingerie via home parties and web sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Undercover Wear
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 19, 2004 Business started: 04/01/1977 in MA Business incorporated 04/01/1977 in MA
Type of Entity


Business Management
Mr. Brian Milonas, Agent Relations Manager
Contact Information
Principal: Mr. Brian Milonas, Agent Relations Manager
Number of Employees


Business Category

UNDERWEAR-WHOLESALE & MANUFACTURERS LINGERIE NOVELTIES-RETAIL Men's and Boys' Clothing and Furnishings Merchant Wholesalers (NAICS: 424320)

Products & Services

Undercover Wear offers the following product(s): Lingerie, Sleep Wear, Underwear

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: Closed
S: Closed
Su: Closed
Method(s) of Payment
Money Order

Refund and Exchange Policy
The firm’s refund and exchange policy on its receipt states "Claims and exchanges must be accompanied by this slip within 7 days of Delivery Date." It also states there are NO CASH REFUNDS, EXCHANGES ONLY. This policy is in effect because on each order submitted the "Hostess" earns free lingerie based upon her guests’ purchases. The sales receipt also states that "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction." It refers consumers to the attached notice of cancellation form for explanation of this right to cancel.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.