BBB Business Review
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Vacation Outlet specializes in providing both cruise and land vacation packages to such destinations as the Caribbean, Mexico and Europe, as well as, a variety of destination points in the United States, and various exotic locations. The company was established in Massachusetts in 1986 and incorporated in Delaware in 1987. The company employs 740 people. Ms. Christina Orfanos is the Director of Customer Service, Ms. Pat Krippendorf is the Vice President of Operations and Service and Mr. Aaron Gowell is the President of the company. Any questions or problems may be directed to the attention of Ms. Heather Auditore, Customer Relations Supervisor.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for World Travel Holdings, Inc. include:
- 41 complaints filed against business
Factors that raised the rating for World Travel Holdings, Inc. include:
- Length of time business has been operating.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||41|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Harry Rothman, Customer Relations
Number of Employees
TRAVEL AGENCIES & BUREAUS SIGHTSEEING TOURS CRUISES