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Description

StudentUniverse.com is a travel agency selling specially negotiated, exclusive travel products throughout the US and Canada. The company specializes in student affairs, and also states that they provide hostels, insurance, railpasses, and Study Abroad programs. The company was established in Massachusetts in 1999. The company employs approximately 74 people. Philip Dobbyn is the Director of the Customer Care Center. Any questions or problems may be directed to the attention of Mr. Dobbyn.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that StudentUniverse meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for StudentUniverse include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 41 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 27
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

22 Customer Reviews on StudentUniverse
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 16
Total Customer Reviews 22

Additional Information

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BBB file opened: May 10, 2001 Business started: 01/01/1999 in MA Business incorporated: 01/12/2005 in MA
Type of Entity

Corporation

Business Management
Mr. Espen Odegard, Owner Mr. Antonio Quiogue, Director of Customer Contact Center
Contact Information
Principal: Mr. Espen Odegard, Owner
Principal: Mr. Antonio Quiogue, Director of Customer Contact Center
Number of Employees

40

Business Category

TRAVEL AGENCIES & BUREAUS HOTELS & MOTELS RESERVATIONS AIRLINE TICKET AGENCIES Travel Agencies (NAICS: 561510)

Method(s) of Payment
Cash
Check
Visa
MasterCard
Alternate Business Names
Student Universe
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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