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BBB Accredited Business since

StudentUniverse

Phone: (617) 924-6140 Fax: (617) 321-3133 View Additional Phone Numbers 130 Turner Street, Ste 530, South Waltham, MA 02453 http://www.studentuniverse.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

StudentUniverse empowers students and youth to travel. We deliver exclusive deals and experiences through our website and mobile apps to the fastest growing segment in travel. We offer discounted rates on flights, hotels, tours and more to students and youth. StudentUniverse is on a mission to make global experiences possible. We believe that travel is essential to a modern education and that students return enlightened and inspired.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that StudentUniverse meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for StudentUniverse include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 27
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

61 Customer Reviews on StudentUniverse
Customer Experience Total Customer Reviews
Positive Experience 30
Neutral Experience 2
Negative Experience 29
Total Customer Reviews 61

Additional Information

BBB file opened: May 10, 2001 Business started: 01/01/1999 in MA Business incorporated 01/12/2005 in MA
Type of Entity

Corporation

Business Management
Mr. Espen Odegard, Owner Mr. Antonio Quiogue, Director of Customer Contact Center
Contact Information
Principal: Mr. Espen Odegard, Owner
Principal: Mr. Antonio Quiogue, Director of Customer Contact Center
Number of Employees

40

Business Category

TRAVEL AGENCIES & BUREAUS HOTELS & MOTELS RESERVATIONS AIRLINE TICKET AGENCIES Travel Agencies (NAICS: 561510)

Method(s) of Payment
Cash
Check
Visa
MasterCard
Alternate Business Names
Student Universe
Industry Tips
Finding a Travel Agency - 5 Tips - Video Hotels Travel Agencies

Customer Review Rating plus BBB Rating Summary

StudentUniverse has received 4.7 out of 5 stars based on 61 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.