BBB Business Review
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BBB Accredited Business since
Phone: (617) 924-6140 Fax: (617) 321-3133 View Additional Phone Numbers 130 Turner Street, Ste 530, South Waltham, MA 02453
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StudentUniverse.com is a travel agency selling specially negotiated, exclusive travel products throughout the US and Canada. The company specializes in student affairs, and also states that they provide hostels, insurance, railpasses, and Study Abroad programs. The company was established in Massachusetts in 1999. The company employs approximately 74 people. Philip Dobbyn is the Director of the Customer Care Center. Any questions or problems may be directed to the attention of Mr. Dobbyn.
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A BBB Accredited Business since
BBB has determined that StudentUniverse meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for StudentUniverse include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||41|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||22|
Type of Entity
Business ManagementMr. Espen Odegard, Owner Mr. Antonio Quiogue, Director of Customer Contact Center
Number of Employees
TRAVEL AGENCIES & BUREAUS HOTELS & MOTELS RESERVATIONS AIRLINE TICKET AGENCIES Travel Agencies (NAICS: 561510)
Method(s) of PaymentCash