At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 347 Congress St, Boston, MA 02210-1222
- BBB File Opened:
- 6/2/1997
- Years in Business:
- 46
- Business Started:
- 1/1/1978
- Business Incorporated:
- 3/31/1999
- Accredited Since:
- 8/28/2020
- Type of Entity:
- Corporation
- Number of Employees:
- 475
- Alternate Business Name
- Grand Circle Travel
- OAT Travel
- Grand Circle Cruise Line
- Business Management
- Mr. Andrew French, Agent
- Ms. Sheri Antoniotti, Manager
- Mr. Alan Lewis, Owner
- Contact Information
Principal
- Mr. Alan Lewis, Owner
Customer Contact
- Mr. Andrew French, Agent
- Additional Contact Information
Phone Numbers
- (800) 221-2610Other Phone
- (800) 321-2835Other Phone
Email Addresses
- Primary
- Sales
Website Addresses
- (800) 221-2610
Customer Complaints
316 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/29/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Customer Reviews
100 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David B
03/04/2024
Overseas Adventure Travel Response
03/07/2024
Our Terms & Conditions, which Complainant accepted through our website on October 19, 2022 and has accepted on previous trips as well, state that the Travel Protection Plan is non-refundable once purchased. While we know this is not what Complainant was hoping for, this is not something we can offer to make an exception on.
When a trip is reserved, we create a Frequent Traveler Credit for travelers to use on other trip; if they subsequently cancel the trip, the credit is voided. When the South America trip was reserved, we created a certificate, which Complainant applied to their ********* trip. This certificate was voided when Complainant canceled their South America trip. This caused an open balance on the past ********* trip. Because it has already happened, and as a token of good will for the many times Complainant has traveled with us, we are waiving the open balance of $419.00 and will not be seeking to collect it.
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