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          Overseas Adventure Travel has 1 locations, listed below.

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            Business ProfileforOverseas Adventure Travel

            Travel Agency
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 100 Customer Reviews

            Customer Complaints

            316 complaints closed in last 3 years

            85 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/28/2020

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Grand Circle Corporation provides 85+ international small group adventures by land and sea for Americans 50 and older. Grand Circle's three travel brands are Grand Circle Travel (est. 1958), Overseas Adventure Travel (est. 1978) and Grand Circle Cruise Line (est. 1998).

            Business Details

            BBB File Opened:
            6/2/1997
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            3/31/1999
            Accredited Since:
            8/28/2020
            Type of Entity:
            Corporation
            Number of Employees:
            475
            Alternate Business Name
            • Grand Circle Travel
            • OAT Travel
            • Grand Circle Cruise Line
            • GCT
            • Grand Circle LLC
            Business Management
            • Mr. Andrew French, Agent
            • Ms. Sheri Antoniotti, Manager
            • Mr. Alan Lewis, Owner
            Contact Information

            Principal

            • Mr. Alan Lewis, Owner

            Customer Contact

            • Mr. Andrew French, Agent
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            316 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/29/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Ref: Reservation #******* tour for **************** The Holy Land to Ancient *****: Tour date 12/8/24 - I received a letter from Overseas Adventure Travels (OAT), dated 08 January 2024 signed by *********************************, Vice ********** ********* Accounting Operations, Overseas Adventure Travel advising me that I should expect credit or refund for a canceled tour. The letter stated, "You will receive your refund, less any applicable fees, in the manner in which your original payment was made...within approximately 30 business days." After 30 business days, on 19 Feb 2024, I contact OAT as I had not received the refund. On 29 Feb 2024, I contacted OAT and now I am told the refund will take another 45 days. I would like OAT to honor the timeline as specified in their letter and provide the refund, as soon as possible. I have the highest praise for OAT and the travel service they provide but their process to refund customers need addressing. I am disappointed that I have to file a complaint to resolve this issue.
            Read More

            Customer Reviews

            100 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David B

            1 star

            03/04/2024

            I am a 18 time traveler with OAT. I reserved a trip to South ******* for late October 2024. Being that the safety issue in *** is not good I cancelled my trip on returning from ********* in December 2023. Thats 10 months in advance! I was told I would get my payment to date back charged back to my credit card but, I would lose all the travel insurance. This is $899. I have seen nothing back to my credit card and am angry that they are keeping the travel insurance that I paid for. I could see a penalty of maybe $300 but not the full $899. Today I get a letter from Grand Circle stating that I have a overdue balance of $419 from my past ********* trip. They state that the credit is due to a credit that can no longer be applied to your reservation. I was sent receipts saying I was paid in full ad I took the trip and was back home on December the 22nd 2023. Its March 4th 2024. What is going on with this company after nearly 14 years and 18 trips with them. I am now looking into other companies for future travel.

            Overseas Adventure Travel Response

            03/07/2024

            Our Terms & Conditions, which Complainant accepted through our website on October 19, 2022 and has accepted on previous trips as well, state that the Travel Protection Plan is non-refundable once purchased. While we know this is not what Complainant was hoping for, this is not something we can offer to make an exception on.

            When a trip is reserved, we create a Frequent Traveler Credit for travelers to use on other trip; if they subsequently cancel the trip, the credit is voided. When the South America trip was reserved, we created a certificate, which Complainant applied to their ********* trip. This certificate was voided when Complainant canceled their South America trip. This caused an open balance on the past ********* trip. Because it has already happened, and as a token of good will for the many times Complainant has traveled with us, we are waiving the open balance of $419.00 and will not be seeking to collect it.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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