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Eastern Massachusetts, Maine, Rhode Island and Vermont

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Grand Circle Corporation

Phone: (617) 350-7500 View Additional Phone Numbers 347 Congress St, Boston, MA 02210 View Additional Email Addresses http://www.gct.com View Additional Web Addresses

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Description

Grand Circle Corporation provides Tour operator offering 80+ international vacation choices for Americans 50 and older, including river cruises, small ship cruises, escorted tours, extended stay vacations, and small group adventures by land and sea. Grand Circle's three travel brands are Grand Circle Travel (est. 1958), Overseas Adventure Travel (est. 1978) and Grand Circle Cruise Line (ets. 1998). More than two million Americans have traveled with Grand Circle since 1958, including some 110,000 in 2011. Grand Circle Foundation is the company's charitable arm and since 1992 has donated or pledged more than $91 million USD to more than 300 humanitarian, cultural and environmental organizations worldwide, including about 100 schools in 60 communities and 30 countries.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Grand Circle Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 41 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 24
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Grand Circle Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 6

Additional Information

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BBB file opened: June 02, 1997 Business started: 01/01/1978 in MA Business incorporated: 01/01/1985 in MA
Type of Entity

Corporation

Business Management
Mr. Alan Lewis, Owner Ms. Prescilla O'Reilly, Vice President of Public Relations Ms. Sheri Antoniotti, Quality Manager Mr. FX Jacoby, Chief Financial Officer
Contact Information
Customer Contact: Ms. Sheri Antoniotti, Quality Manager
Principal: Mr. Alan Lewis, Owner
Principal: Ms. Prescilla O'Reilly, Vice President of Public Relations
Number of Employees

475

Business Category

TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS Travel Agencies (NAICS: 561510)

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 8:00 PM
S: 9:00 AM - 7:00 PM
Su: 9:00 AM - 7:00 PM
Method(s) of Payment
Cash
Check
Money Order
MasterCard
Visa
American Express
Discover
Automatic Bank Withdrawal
Alternate Business Names
Grand Circle Cruise Line Grand Circle Travel Overseas Adventure Travel
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies

Customer Review Rating plus BBB Rating Summary

Grand Circle Corporation has received 4.3 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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BBB Complaint Process

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