BBB Business Review
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Grand Circle Corporation provides Tour operator offering 80+ international vacation choices for Americans 50 and older, including river cruises, small ship cruises, escorted tours, extended stay vacations, and small group adventures by land and sea. Grand Circle's three travel brands are Grand Circle Travel (est. 1958), Overseas Adventure Travel (est. 1978) and Grand Circle Cruise Line (ets. 1998). More than two million Americans have traveled with Grand Circle since 1958, including some 110,000 in 2011. Grand Circle Foundation is the company's charitable arm and since 1992 has donated or pledged more than $91 million USD to more than 300 humanitarian, cultural and environmental organizations worldwide, including about 100 schools in 60 communities and 30 countries.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Grand Circle Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||41|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Alan Lewis, Owner Ms. Prescilla O'Reilly, Vice President of Public Relations Ms. Sheri Antoniotti, Quality Manager Mr. FX Jacoby, Chief Financial Officer
Number of Employees
TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS Travel Agencies (NAICS: 561510)
Hours of Operation
|M||:||9:00 AM - 8:00 PM|
|T||:||9:00 AM - 8:00 PM|
|W||:||9:00 AM - 8:00 PM|
|Th||:||9:00 AM - 8:00 PM|
|F||:||9:00 AM - 8:00 PM|
|S||:||9:00 AM - 7:00 PM|
|Su||:||9:00 AM - 7:00 PM|
Method(s) of PaymentCash
Automatic Bank Withdrawal
Alternate Business NamesGrand Circle Cruise Line Grand Circle Travel Overseas Adventure Travel
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview