Business ProfileforGotoBus

I purchased a ticket for Thursday August 31, 2023 to go to ******** from ******* ** for 10:45pm. The website did not have any notice of the bus being cancelled for any reason. I waited for the bus until 12am and which I had to catch a Lyft which cost me $26.99; due to the local transportation not running at midnight. Gotobus customer service was not available at that to call but support sent me an email stating the bus broke down and therefore the trip was cancelled and I had the option of either a full refund or a reschedule the trip. Then a moment later received an additional email stating that due to the weather and terms I would not receive refund as the website stated the bus was cancelled, but I could reschedule my trip or get a ticket with no valid date. Then i call this company and somebody answer the phone and say they dont speak English and hangs up!This is unacceptable as I was going to take my elderly mom back down to family in ************** and now my mom wont see family we havent seen in a while and Im out extra money due to having to travel back home taking a Lyft! They have lost a customer I would never give my money to this company again! The government needs to regulate this company because this poor customer service happen too much. They need to reimburse me my Lyft fee and ticket refund for bad business