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This business is not BBB accredited.


Phone: (617) 354-2101 Fax: (617) 354-2109 2285 Mass Avenue, Suite 204, Cambridge, MA 02140 View Additional Email Addresses http://www.gotobus.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


GoToBus and TakeTours specialize in online travel and vacation planning. Go to Bus, Inc is a ticket service to find and purchase bus transportation . TakeTours is an online source for comparing  travel,  tours and vacations.    

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GotoBus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 89 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 7
Delivery Issues 8
Guarantee/Warranty Issues 1
Problems with Product/Service 64
Total Closed Complaints 89

Customer Reviews Summary Read customer reviews

57 Customer Reviews on GotoBus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 57
Total Customer Reviews 57

Additional Information

BBB file opened: June 21, 2004 Business started: 01/01/2000 in MA Business incorporated 03/16/2007 in MA
Type of Entity


Business Management
Mr. Jimmy Chen, President Ms. Maria Ibarra, Marketing Manager
Contact Information
Principal: Mr. Jimmy Chen, President
Customer Contact: Ms. Maria Ibarra, Marketing Manager
Number of Employees


Business Category


Method(s) of Payment
American Express
Debit Cards
PayPal for purchases online directly
Upon booking, you will receive an e-ticket immediately via email.
Refund and Exchange Policy
Alternate Business Names
Ivy Media TakeTours, Inc. US West Coast Tours
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies Vacation Tips

Customer Review Rating plus BBB Rating Summary

GotoBus has received 3.68 out of 5 stars based on 57 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.