BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Costa Rica Guide, Pacific Trade Winds

Phone: (970) 224-9660 View Additional Phone Numbers 934 W Oak St, Fort Collins, CO 80521 View Additional Email Addresses http://www.costa-rica-guide.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Costa Rica Guide, Pacific Trade Winds provides custom vacations emphasizing ecology & nature, adventure & adrenaline, or just relaxing on the beach. The business has experts who specialize in tropical weddings & group travel. The business also researches & publishes the waterproof travel map & online guide to Costa Rica.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Costa Rica Guide, Pacific Trade Winds meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Costa Rica Guide, Pacific Trade Winds include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Costa Rica Guide, Pacific Trade Winds
Customer Experience Total Customer Reviews
Positive Experience 42
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 42

Additional Information

top
BBB file opened: August 08, 2011 Business started: 01/01/2003 in CO Business incorporated: 01/01/2008 in CO
Type of Entity

Corporation

Business Management
Mr. Ray Krueger-Koplin, President
Contact Information
Principal: Mr. Ray Krueger-Koplin, President
Number of Employees

2

Business Category

TRAVEL AGENCIES & BUREAUS WEDDING CONSULTANTS MAPS-PUBLISHERS & DISTRIBUTORS Travel Agencies (NAICS: 561510)

Products & Services

Costa Rica Guide, Pacific Trade Winds sells the following brand(s): Toucan Maps, Inc.

Costa Rica Guide, Pacific Trade Winds offers the following product(s): Custom Costa Rica Vacations, Waterproof Travel Map of Costa Rica

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 7:00 PM
S: 8:00 AM - 7:00 PM
Su: 8:00 AM - 5:00 PM
In Country Support: 24 hours/365 days year Sales: Mon - Sat: 8am - 7pm, Sun: 8am - 5pm
Refund and Exchange Policy
The business states that if the consumer is not satisfied with the Waterproof Travel Map of Costa Rica ISBN 0976373343 for any reason, the business will issue a full refund. Refund policies for travel services, lodging, transportation & tours are specified in writing at the time of purchase and vary depending on the product(s).
Service Area
Costa Rica Guide, Pacific Trade Winds provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Wedding Planning a Wedding - 5 Tips - Video Travel Agencies

Customer Review Rating plus BBB Rating Summary

Costa Rica Guide, Pacific Trade Winds has received 5 out of 5 stars based on 42 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations