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BBB Business Review

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BBB Accredited Business since

Costa Rica Guide, Pacific Trade Winds

Phone: (970) 224-9660 View Additional Phone Numbers 934 W Oak St, Fort Collins, CO 80521 View Additional Email Addresses http://www.costa-rica-guide.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Costa Rica Guide, Pacific Trade Winds provides custom vacations emphasizing ecology & nature, adventure & adrenaline, or just relaxing on the beach. The business has experts who specialize in tropical weddings & group travel. The business also researches & publishes the waterproof travel map & online guide to Costa Rica.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Costa Rica Guide, Pacific Trade Winds meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Costa Rica Guide, Pacific Trade Winds include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Costa Rica Guide, Pacific Trade Winds
Customer Experience Total Customer Reviews
Positive Experience 22
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 22

Additional Information

BBB file opened: August 08, 2011 Business started: 01/01/2003 in CO Business incorporated 01/01/2008 in CO
Type of Entity

Corporation

Business Management
Mr. Ray Krueger-Koplin, President
Contact Information
Principal: Mr. Ray Krueger-Koplin, President
Number of Employees

2

Business Category

TRAVEL AGENCIES & BUREAUS WEDDING CONSULTANTS MAPS-PUBLISHERS & DISTRIBUTORS Travel Agencies (NAICS: 561510)

Products & Services

Costa Rica Guide, Pacific Trade Winds sells the following brand(s): Toucan Maps, Inc.

Costa Rica Guide, Pacific Trade Winds offers the following product(s): Custom Costa Rica Vacations, Waterproof Travel Map of Costa Rica

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 7:00 PM
S: 8:00 AM - 7:00 PM
Su: 8:00 AM - 5:00 PM
In Country Support: 24 hours/365 days year Sales: Mon - Sat: 8am - 7pm, Sun: 8am - 5pm
Refund and Exchange Policy
The business states that if the consumer is not satisfied with the Waterproof Travel Map of Costa Rica ISBN 0976373343 for any reason, the business will issue a full refund. Refund policies for travel services, lodging, transportation & tours are specified in writing at the time of purchase and vary depending on the product(s).
Service Area
Costa Rica Guide, Pacific Trade Winds provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
Toucan Maps Inc.
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Wedding Planning a Wedding - 5 Tips - Video Travel Agencies

Customer Review Rating plus BBB Rating Summary

Costa Rica Guide, Pacific Trade Winds has received 5 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.