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BBB Business Review

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BBB Accredited Business since

Eliot Small Engine Repair, Inc.

Phone: (207) 439-4015 Fax: (207) 438-9239 265 Dow Hwy, Eliot, ME 03903 http://www.eliotsmallengine.us


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Description

Eliot Small Engine Repair, Inc. also doing business as Eliot Agway, provides the sale and service of lawn and garden products. The company was established and incorporated in Maine in 1979. The company employs 10 people. Mr. Evan Churchill is President and Mrs. Rosalie Churchill is Vice President and Treasurer of the company. Any questions or problems may be directed to the attention of Mr. Churchill. The firms return policy states that refunds are made only if the firm has made a mistake in ordering something. There are no refunds, ex- changes or credits on any electrical parts. The business provides for credits or exchanges for other parts or products, depending upon the item.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eliot Small Engine Repair, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eliot Small Engine Repair, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Eliot Small Engine Repair, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: August 05, 1997 Business started: 01/01/1979 in ME Business incorporated 01/01/1979 in ME
Type of Entity

Corporation

Business Management
Mr. Evan A. Churchill, President
Contact Information
Principal: Mr. Evan A. Churchill, President
Number of Employees

10

Business Category

TRACTOR REPAIRING & SERVICE LAWN MOWERS LANDSCAPING EQUIPMENT & SUPPLIES GARDEN & LAWN EQUIPMENT & SUPPLIES-RETAIL CHAINSAWS Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (NAICS: 811310)

Products & Services

Eliot Small Engine Repair, Inc. sells the following brand(s): STIHL

Eliot Small Engine Repair, Inc. offers the following product(s): Outdoor power equipment, Protective appaarel

Hours of Operation
M: 8:00 AM - 5:30 PM
T: 8:00 AM - 5:30 PM
W: 8:00 AM - 5:30 PM
Th: 8:00 AM - 5:30 PM
F: 8:00 AM - 5:30 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Refund and Exchange Policy
The business states that their refund policy is no refunds on electrical parts. Other items may be returned within 10 days with receipt.
Alternate Business Names
Eliot Agway
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Eliot Small Engine Repair, Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.