BBB Business Review

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This business is not BBB accredited.

McLaughlin's Car & Truck Repair Center

Phone: (781) 595-4343 Fax: (781) 595-0992 View Additional Phone Numbers 164 Blossom Street, Lynn, MA 01902 View Additional Email Addresses

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McLaughlin's Car & Truck Repair Center provides services for cars and trucks including diagnostics, tune-ups, brakes, suspension, exhaust, and transmissions. JME Towing, Inc. provides 24 hour emergency roadside assistance as well as services for local and state police. Lynnway Truck Center is a light and medium duty truck repair facility, and a Hino truck & parts dealership. The business can handle everything from small vehicles to medium duty trucks and specialized equipment.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for McLaughlin's Car & Truck Repair Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on McLaughlin's Car & Truck Repair Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 23, 2004 Business started: 01/01/1996 in MA Business incorporated 09/26/1996 in MA
Type of Entity


Business Management
Mr. Michael Marston, Tow Manager
Contact Information
Principal: Mr. Michael Marston, Tow Manager
Number of Employees


Business Category


Products & Services

McLaughlin's Car & Truck Repair Center sells the following brand(s): Allison Transmissions, Hino

Method(s) of Payment

Business Check


Service Area
McLaughlin's Car & Truck Repair Center provides their services in MASSACHUSETTS.
Alternate Business Names
Jim McLaughlin's Transmission Center Jim McLaughlins Lynnway Truck Center
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Read Before You Sign Towing Services

Customer Review Rating plus BBB Rating Summary

McLaughlin's Car & Truck Repair Center has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.