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Description

Vantage Travel Service, Inc. (also known as Vantage Deluxe World Travel) is a direct mail marketer of deluxe group travel services.   

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vantage Deluxe World Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Vantage Deluxe World Travel include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Vantage Deluxe World Travel
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 13

Additional Information

top
BBB file opened: January 22, 1988 Business started: 09/01/1983 in MA Business incorporated: 09/27/1983 in MA
Type of Entity

Corporation

Business Management
Mr. Henry R. Lewis, Chief Executive Office Mr. Yearim Martinez, Customer Service
Contact Information
Principal: Mr. Henry R. Lewis, Chief Executive Office
Principal: Mr. Yearim Martinez, Customer Service
Related Businesses
Vantage Financial Services, Inc.
Number of Employees

180

Business Category

TOURS-OPERATORS & PROMOTERS TRAVEL AGENCIES & BUREAUS Tour Operators (NAICS: 561520)

Hours of Operation
M: 8:30 AM - 10:00 PM
T: 8:30 AM - 10:00 PM
W: 8:30 AM - 10:00 PM
Th: 8:30 AM - 10:00 PM
F: 8:30 AM - 10:00 PM
S: 9:00 AM - 6:00 PM
Su: 12:00 PM - 6:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Automatic Bank Withdrawal
Alternate Business Names
Vantage Travel Service, Inc.
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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