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BBB Business Review Reliability Report for
Vantage Deluxe World Travel

A BBB Accredited business since 11/30/2007

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 16576
Business Name:
Vantage Deluxe World Travel
Vantage Travel Service, Inc.
Business Address: 90 Canal Street
Boston, MA 02114
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Hours of Operation: Monday - Friday 8:30AM - 10:00PM Saturday 9:00AM - 6:00PM Sunday 12:00PM - 6:00PM
Original Business Start Date: 9/1/1983
Type of Entity: Corporation
Incorporated: 1983 in MA
Principal:
Henry R. Lewis, Chief Executive Office
Customer Service Contact:
Shawna Hansen, Paralegal
Number of Employees: 180
Phone Number:
(617) 878-6000
Fax Number:
(617) 878-6154
Email Address:
shansen@vantagetravel.com
Method(s) of Payment Accepted: Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Automatic Bank Withdrawal
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 11/30/2007
Type of Business:
TOURS-OPERATORS & PROMOTERS
TRAVEL AGENCIES & BUREAUS
Website Address:

http://www.vantagetravel.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

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Business Management

Mr. Henry R. Lewis , Chief Executive Office

Industry Tips

Industry Tips

Travel Insurance and Travel Packages

BBB Accreditation

This business has been a BBB Accredited Business since November 2007. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 46 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 46 complaint(s) closed in the last 36 months, 14 were closed in the last 12 months.

These complaints concerned:

5 regarding Advertising Issues
7 regarding Contract Issues
3 regarding Credit, Billing or Collection Issues
7 regarding Customer Service Issues
1 regarding Guarantee or Warranty Issues
14 regarding Refund or Exchange Issues
2 regarding Sales Practice Issues
7 regarding Service Issues

These complaints were closed as:

26 Administratively Closed
20 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Vantage Travel Service, Inc. (also known as Vantage Deluxe World Travel) is a direct mail marketer of group travel services.   

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 16576

Report as of: 2/9/2010
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