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          Grad City Trips has 1 locations, listed below.

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            Business ProfileforGrad City Trips

            Tour Operators
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/14/2000

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Studentcity.com, Inc. also doing business as GradCity.com, offers group tours for students directly and through travel agents and other resellers.

            Products & Services

            Cancun, Mexico, Nassau, Bahamas, Acapulco, Mexico, Panama City Beach, FL, Freeport, Bahamas, Negril, Jamaica, Punta Cana, Dominican Republic, Puerto Vallarta, Mexico, South Padre Island, Texas, Daytona Beach, FL, Mazatlan, Mexico, Montreal, Quebec

            Business Details

            BBB File Opened:
            9/14/2000
            Years in Business:
            32
            Business Started:
            1/1/1992
            Accredited Since:
            9/14/2000
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            45
            Alternate Business Name
            • GradCity
            • Studentcity.com
            • GradCity.com
            • SpringBreakDiscounts.com
            Business Management
            • Ms. Stacy Robert, Customer Support Manager
            Contact Information

            Principal

            • Ms. Stacy Robert, Customer Support Manager

            Customer Contact

            • Ms. Stacy Robert, Customer Support Manager
            Additional Contact Information

            Fax Numbers

            • (978) 746-6109
              Other Fax

            Email Addresses

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I booked my daughter's Senior trip through this company back in December and I have been paying monthly payments ever since. We were told that we were getting a 5-day all-inclusive trip to ***********. The agreed upon price of around $2,500 included airfare, room, all food and beverages and other amenities that the hotel would have available. I've been paying every month, never had an issue. We just received an email a few days ago stating that they had to change resorts so instead of going to breeze's in *********** they are moving the trip to ************. And they made it sound like it was a wonderful thing, they said we're so pleased to announce that you have been upgraded to ************. And then at the end of the email it stated please note that food and beverages are not included. If anyone is familiar with ************ in ***********, a bottle of water is probably around $15. I emailed them and asked them why they change to a resort that is not all inclusive when we signed up for this trip and were told that the $2,500 that we were paying wouldn't include airfare room food beverage etc. I don't feel it's right that they would switch the resort to something that is missing a major factor of the vacation. I contacted ************ and right now for the fall, they have a meal plan that's $150 a day but it is subject to be much higher in the spring because that is peak season. Grad City emailed me back and told me that there is a food mart and they have grocery deliveries and ********* and other nonsense food. So they expect these kids to scramble around and look for food and drinks and pay huge resort prices, so basically they will not be eating very well if at all because ************ is very expensive. They then told me that I had until August 31st to decide what I wanted to do. So basically what they're telling me is I need to cancel my daughter's trip or figure out a way to come up with at least another $1,000 for her to eat decently.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            NB S

            5 stars

            03/21/2022

            My daughter just returned from 2022 Spring Break trip with Grad City ******* run by *******************. ( ****** in office of Grad City also very helpful )Was an incredibly well run super fun and safe trip with much support before during and at the end of the trip from Grad City. They seem to really care about the kids The activities were fantastic including wonderful boat cruises with music and dancing - the kids had a ball!Thank you very much to ***** and Grad City team.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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