BBB Business Review
BBB Accredited Business since
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Studentcity.com, Inc. also doing business as GrandCity.com and Breakaway Tours, offers group tours for students directly and through travel agents and other resellers.
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A BBB Accredited Business since
BBB has determined that Studentcity.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Studentcity.com, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||23|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Michael Rush, Vice President-Operations
Number of Employees
TOURS-OPERATORS & PROMOTERS TRAVEL AGENCIES & BUREAUS Tour Operators (NAICS: 561520)
Products & Services
Studentcity.com, Inc. offers the following product(s): Acapulco, Mexico, Cancun, Mexico, Daytona Beach, FL, Freeport, Bahamas, Mazatlan, Mexico, Montreal, Quebec, Nassau, Bahamas, Negril, Jamaica, Panama City Beach, FL, Puerto Vallarta, Mexico, Punta Cana, Dominican Republic, South Padre Island, Texas
Method(s) of PaymentCash
Automatic Bank Withdrawal
Refund and Exchange PolicyThe business states that their refund policy is as follows: Refund policy is determined by number of days prior to departure and the type of trip. Please see terms and conditions for exact policy governing your package.
Alternate Business NamesBreakaway Tours GradCity.com SpringBreakDiscounts.com
Industry TipsFinding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview