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Description

Studentcity.com, Inc. also doing business as GrandCity.com and Breakaway Tours, offers group tours for students directly and through travel agents and other resellers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Studentcity.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Studentcity.com, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 6
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Studentcity.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: September 14, 2000 Business started: 01/01/1992 in DE Business incorporated 11/29/1999 in MA
Type of Entity

Corporation

Business Management
Mr. Michael Rush, Vice President-Operations
Contact Information
Principal: Mr. Michael Rush, Vice President-Operations
Number of Employees

45

Business Category

TOURS-OPERATORS & PROMOTERS TRAVEL AGENCIES & BUREAUS Tour Operators (NAICS: 561520)

Products & Services

Studentcity.com, Inc. offers the following product(s): Acapulco, Mexico, Cancun, Mexico, Daytona Beach, FL, Freeport, Bahamas, Mazatlan, Mexico, Montreal, Quebec, Nassau, Bahamas, Negril, Jamaica, Panama City Beach, FL, Puerto Vallarta, Mexico, Punta Cana, Dominican Republic, South Padre Island, Texas

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
Debit Card
Automatic Bank Withdrawal
Refund and Exchange Policy
The business states that their refund policy is as follows: Refund policy is determined by number of days prior to departure and the type of trip. Please see terms and conditions for exact policy governing your package.
Alternate Business Names
Breakaway Tours GradCity.com SpringBreakDiscounts.com
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies

Customer Review Rating plus BBB Rating Summary

Studentcity.com, Inc. has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.