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BBB Business Review

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BBB Accredited Business since

Sullivan Tire Co., Inc.

Additional Locations

Phone: (781) 982-1550 Fax: (508) 408-0689 View Additional Phone Numbers 151 Charles F. Colton Road, Taunton, MA 02780 View Additional Email Addresses http://www.sullivantire.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sullivan Tire Co., Inc. sells tires and offers general automotive repairs. The company was established in 1955 and incorporated in Massachusetts in 1970. The company has over 400 employees. Mr. Robert D. Sullivan is the President. Ms. Patricia Labrecque is the Operations Manager. Inquiries or complaints may be directed to the attention of Ms. Labrecque. The company has branches in: Revere, Rockland, North Reading, West Bridgewater, North Attleboro, Plymouth, Billerica, Boston, Braintree, Brockton, Falmouth, Burlington, Fall River, East Bridgewater, Hanover. Framingham, Lynn, Leominster, Norwood, Norwell, Quincy, Raynham, Sudbury, Wareham, Watertown, Westbrook MA; Bow, Lee, Derry, Dover, Keene, Manchester, Nashua, Newington, Salem, Seabrook, Stratham NH; Bangor, Lewiston, Portland ME; and Warwick RI.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sullivan Tire Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sullivan Tire Co., Inc. include:

  • 21 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Sullivan Tire Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: March 01, 1980 Business started: 01/01/1955 in MA Business incorporated 12/14/1970 in MA
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Mark Gillard, Marketing
Number of Employees

400

Business Category

TIRE DEALERS STARTERS-ENGINE MUFFLERS & EXHAUST SYSTEMS-ENGINE BRAKE SERVICE AUTO REPAIRING-FOREIGN AUTO REPAIR - TUNE-UP AUTO REPAIR - SUSPENSION AUTO REPAIR - STEERING & SUSPENSION AUTO REPAIR - SHOCKS AUTO REPAIR - POWER STEERING AUTO REPAIR - MAINTENANCE AUTO LUBE & OIL - MOBILE ALTERNATORS & GENERATORS-AUTOMOTIVE ALTERNATORS & GENERATORS - AUTO REPAIR Tire Dealers (NAICS: 441320)

Products & Services

Sullivan Tire Co., Inc. sells the following brand(s): Sulivan Batteries

Sullivan Tire Co., Inc. offers the following product(s): Batteries, Belts and Hoses, Factory Scheduled Maintenance, Filters, Headlight Lens Restoration, Wheel Alignments

Method(s) of Payment
Cash
Check
Bank Debit
Visa
Mastercard
Service Area
Sullivan Tire Co., Inc. provides their services in BANGOR, BIDDEFORD, BREWER, CAPE COTTAGE, CAPE ELIZ, CAPE ELIZABETH, CUMB FORESIDE, CUMBERLAND FORESIDE, CUSHING IS, CUSHING ISLAND, DAYTON, DIAMOND COVE, DIAMOND IS, DIAMOND ISLAND, FALMOUTH, GLENBURN, GREAT DIAMOND ISLAND, GRT DIA IS, HERMON, LEWISTON, LITTLE DIAMOND ISLAND, LTLE DIA IS, PEAKS ISLAND, PINE POINT, POND COVE, PORTLAND, S PORTLAND, SCARBOROUGH, SOUTH PORTLAND, VEAZIE, W SCARBOROUGH, WEST SCARBOROUGH, WESTBROOK & WINDHAM, ME.Sullivan Tire Co., Inc. provides their services in BEDFORD, DERRY, DOVER, HOOKSETT, KEENE, LONDONDERRY, MANCHESTER, NASHUA, NEWINGTON, NORTH SWANZEY, PLAISTOW, PORTSMOUTH, ROXBURY, SALEM, SEABROOK, STRATHAM & SURRY, NH.Sullivan Tire Co., Inc. provides their services in WARWICK, RI.Sullivan Tire Co., Inc. provides their services in ABINGTON, ALLSTON, ATTLEBORO FALLS, ATTLEBORO FLS, BEDFORD, BILLERICA, BOSTON, BRAINTREE, BRIGHTON, BROCKTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E BRIDGEWATER, E BRIDGEWTR, E FALMOUTH, E WAREHAM, E WATERTOWN, EA FALMOUTH, EAST BOSTON, EAST BRIDGEWATER, EAST FALMOUTH, EAST LYNN, EAST WAREHAM, EAST WATERTOWN, FAIRHAVEN, FALL RIVER, FRAMINGHAM, GROVE HALL, HANOVER, HANSCOM AFB, HATCHVILLE, HYANNIS, HYDE PARK, JAMAICA PLAIN, KINGSTON, LEOMINSTER, LYNN, MARSHFIELD, MATTAPAN, MISSION HILL, N ATTLEBORO, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH ATTLEBORO, NORTH QUINCY, NORWELL, NORWOOD, PEABODY, PLYMOUTH, QUINCY, RAYNHAM, READVILLE, ROCKLAND, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, SQUANTUM, SUDBURY, TEATICKET, UPHAMS CORNER, WAQUOIT, WATERTOWN, WEST LYNN, WEST NEWTON, WEST ROXBURY & WOLLASTON, MA.
Alternate Business Names
Sullivan Tire & Auto Service
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Customer Review Rating plus BBB Rating Summary

Sullivan Tire Co., Inc. has received 2.89 out of 5 stars based on 12 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.