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Eastern Massachusetts, Maine, Rhode Island and Vermont

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BBB Accredited Business since

Discount Tire Zone

Phone: (800) 659-3021 Fax: (866) 251-4388 25 Storey Ave Ste 8-169, Newburyport, MA 01950 View Additional Email Addresses http://www.discounttirezone.com

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Description

Discount Tire Zone is an online retailer of new tires for cars, trucks and SUVs. The company sells the following brands of tires: Bridgestone, Nitto, Delinte, Nankang, Atturo, Firestone, Ohtsu, Nexen, Fuzion, Cooper and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Discount Tire Zone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Discount Tire Zone include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Discount Tire Zone
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: November 16, 2005 Business started: 01/01/2003 in MA Business started locally: 09/01/2003 Business incorporated: 09/24/2003 in MA
Type of Entity

Corporation

Business Management
Mr. Kevin J. Courtemanche, President
Contact Information
Principal: Mr. Kevin J. Courtemanche, President
Number of Employees

2

Business Category

TIRE DEALERS ONLINE & INTERNET SHOPPING AUTOMOBILE PARTS & SUPPLIES-NEW Tire Dealers (NAICS: 441320)

Products & Services

Discount Tire Zone sells the following brand(s): Accelera Tires, Atturo Tires, Bridgestone Tires, Continental Tires, Cooper Tires, Delinte Tires, Falken Tires, Firestone Tires, Fuzion Tires, GBC Tires, General Tires, Haida Tires, Hankook Tires, Kumho Tires, Michelin Tires, Mickey Thompson Tires, Nankang Tires, Nexen Tires, Nitto Tires, Ohtsu Tires, Sumitomo Tires, Trazano Tires, Vogue Tires

Discount Tire Zone offers the following product(s): ATV Tires, Competition Tires, High Performance Tires, Light Truck Tires, Mud Tires, Off Road Tires, Passenger Tires, Winter Tires

Method(s) of Payment
Visa
MasterCard
American Express
Discover
PayPal
Refund and Exchange Policy
The business states Discount Tire Zone will accept returns of unused merchandise within 30 days from the date of purchase. If you are returning merchandise, please submit a CONTACT FORM to obtain a Return Merchandise Authorization (RMA). We will not accept product returns without an RMA. We will NOT under any circumstances accept returns of used products (tires which have been mounted). For all returns (unless the product is defective, or the order is incorrect due to an error on the part of Discount Tire Zone) the purchaser will pay all postage and shipping. In addition, all returned items are subject to a restocking fee in the amount of 10% of the original purchase price (effective 3/9/2008).

When submitting a contact form to obtain an RMA, please include the following information:

Name
Daytime phone number
Valid email address
Date order placed
Order number
Product names and quantities being returned
Reason for return

NOTE: Special order items are not eligible for return unless defective.
Alternate Business Names
OneRing, Inc.
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Customer Review Rating plus BBB Rating Summary

Discount Tire Zone has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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