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BBB Accredited Business since

Ace Ticket

Additional Locations

Phone: (800) 697-3287 Fax: (617) 264-9991 View Additional Phone Numbers 534 Commonwealth Ave Ste 1, Boston, MA 02215 View Additional Email Addresses http://www.aceticket.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ace Ticket buys and sells tickets for sporting events, concerts, and theatre events. The company was established in Massachusetts in 1990. The company employs 16 people. Mr. James Holzman is the President of the company. Any questions or problems may be directed to the attention of Mr. Holzman.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ace Ticket meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ace Ticket include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Ace Ticket include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ace Ticket
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 29, 1999 Business started: 01/01/1990 in MA Business incorporated 02/01/2001 in MA
Type of Entity

Corporation

Business Management
Mr. Adam R Clark, Director of Operations Mr. James Holzman, President Mr. Michael Last, Exec
Contact Information
Principal: Mr. Adam R Clark, Director of Operations
Principal: Mr. James Holzman, President
Customer Contact: Mr. Michael Last, Exec
Number of Employees

16

Business Category

TICKET SALES-ENTERTAINMENT & SPORTS THEATRE & SPORTS TICKET SERVICE Promoters of Performing Arts, Sports, and Similar Events with Facilities (NAICS: 711310)

Products & Services

Ace Ticket offers the following product(s): Event tickets

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Visa
Mastercard
American Express
Discover
Refund and Exchange Policy
This Business States that their refund policy is as follows:
Ace Ticket is proud to offer our customers a 200% money-back guarantee on the validity of any tickets purchased from us. We only obtains tickets from secure and trusted sources. All tickets sold through Ace are genuine tickets.

Customer Review Rating plus BBB Rating Summary

Ace Ticket has received 3.89 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.