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Find a Location

Showcase Cinemas has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Showcase Cinemas

      846 University Ave Norwood, MA 02062-2631

      BBB Accredited Business
    • Showcase Cinemas

      399 Chestnut Hill Ave Brighton, MA 02135-7769

      BBB Accredited Business
    • Showcase Cinemas

      6 Chickering Rd Lawrence, MA 01843-3804

      BBB Accredited Business
    • Showcase Cinemas

      32 Reiss Ave Lowell, MA 01851-5129

      BBB Accredited Business
    • Showcase Cinemas

      840 S Washington St N Attleboro, MA 02760-3623

      BBB Accredited Business

    Business ProfileforShowcase Cinemas

    Theatre
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/12/1972

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    National Amusements, Inc. operates approximately 440 screens throughout its circuit, a number of which are in the New England area.

    Business Details

    This is a multi-location business.

    Find a Location

    Showcase Cinemas has 36 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Showcase Cinemas

        846 University Ave Norwood, MA 02062-2631

        BBB Accredited Business
      • Showcase Cinemas

        399 Chestnut Hill Ave Brighton, MA 02135-7769

        BBB Accredited Business
      • Showcase Cinemas

        6 Chickering Rd Lawrence, MA 01843-3804

        BBB Accredited Business
      • Showcase Cinemas

        32 Reiss Ave Lowell, MA 01851-5129

        BBB Accredited Business
      • Showcase Cinemas

        840 S Washington St N Attleboro, MA 02760-3623

        BBB Accredited Business
      Headquarters
      846 University Ave, Norwood, MA 02062-2631
      BBB File Opened:
      11/12/1972
      Years in Business:
      86
      Business Started:
      1/1/1938
      Business Incorporated:
      8/31/1959
      Accredited Since:
      11/12/1972
      Type of Entity:
      Corporation
      Number of Employees:
      2500
      Alternate Business Name
      • National Amusements, Inc.
      Business Management
      • Ms. Shari Redstone, President
      • Mr. Joseph Norman, Director of Operations
      Contact Information

      Principal

      • Ms. Shari Redstone, President

      Customer Contact

      • Mr. Joseph Norman, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (781) 326-6899
        Primary Fax
      • (781) 326-4955
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/14/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      FEB 5, 2023 SIGNED UP FOR SHOWCASE SUBSCRIBE, THE ONSCREEN ADVERTISEMENT STATES WITH THE PROGRAM YOU GET BASICALLY 2 MOVIES A MONTH FOR THE ***** OF 1. I SIGNED UP FOR THE 2 MOVIE PACKAGE AND THAT SHOULD HAVE GIVEN ME 4 MOVIES A MONTH (2 PAID FOR AND 2 FREE) IN FEBUARY I RECIEVED 3 MOVIES ON MY ACCOUNT NOT 4 MOVIES. IN MARCH I RECIEVED THE SAME 3 MOVIES OF THE 4 AS ADVERTISED. IM PAYING $19+ FOR THE PROGRAM AND NOT RECIEVING PROMISED FREE MOVIES. *** TRIED CALLING THE HEAD OFFICE FOR ************* AND GET ANSWERING MACHINE I LEFT SEVERAL MESSAGES AND NO REPLY. I FEEL THE MAMAGER AT THE SHOWCASE CINEMA LOCATION I GO TO GAVE A COMPLAINT NUMBER THAT IS NOT ANSWERED OR REPLIED TO. I WOULD LIKE TO GET THE PRODUCT I HAD PURCHASED 4 MOVIES FOR THE ***** OF 2 AS ADVERTISED. I ASKED LOCATION MANAGER TO LOOK AT ADVERTISEMENT OF SCREEN AND HE REFUSED TO GIVE A EXPLINATION AS TO WHY I RECIEVED ONLY 3 MOVIES AND NOT 4. HE TOLD ME TO CALL REGIONAL OFFICE
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julie I

      1 star

      07/18/2023

      If you go to Showcase ******** to see The Sound of Freedom, this was our experience. -They switched the theater is was supposed to be played in to a smaller theater was was completely packed, first come, first serve seating, not an open seat.-our 3:35 movie was pushed back until 4pm - We were ushered into the theater like cattle by 4 or 5 staff members.-As soon as I walked in, I said "the ** is off", it was hot and super humid, but I gave them the benefit of the doubt.- The volume was very low.After a half hour of sweating I took a walk through every other theater that had movies playing- they were all nice and cool and LOUD! I went to customer service and told them "It's humid and hot as ***** in there, you need to turn on the ** and turn the volume up". Everyone could notice the difference when they eventually turned on the ** and turned the volume higher. If you go to see this movie, don't wait to say something..I guess this has been happening often, I just didn't know.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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