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BBB Accredited Business since

MetroCast Cablevision

Phone: (800) 695-2545 Fax: (603) 335-4106 View Additional Phone Numbers 102 Pleasant St, Springvale, ME 04083 http://www.metrocastcablevision.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

MetroCast Cablevision provides cable television and high-speed data service as well as web site design service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MetroCast Cablevision meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MetroCast Cablevision include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

19 Customer Reviews on MetroCast Cablevision
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 19

Additional Information

BBB file opened: November 04, 2005 Business started: 01/01/1998 in NH Business incorporated 02/17/1998 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Beitel Sr., Sr Director of Customer Service Mr. Danny Jobe, VP Of Systems Operations Ms. Kimberlee Knopf, Legal Council Mr. Ryan Pearson, EVP and General Counsel Ms. Emily Pollacl, VP & Deputy General Councel Ms. Sheri Sirois, Administrative Assistant Mr. Andrew Walton, VP Of Marketing and Communications Mr. Roy Rudd, Senior Manager of Customer Service
Contact Information
Principal: Mr. Bill Beitel Sr., Sr Director of Customer Service
Principal: Mr. Danny Jobe, VP Of Systems Operations
Principal: Ms. Kimberlee Knopf, Legal Council
Principal: Mr. Ryan Pearson, EVP and General Counsel
Principal: Ms. Emily Pollacl, VP & Deputy General Councel
Customer Contact: Mr. Roy Rudd, Senior Manager of Customer Service
Principal: Ms. Sheri Sirois, Administrative Assistant
Principal: Mr. Andrew Walton, VP Of Marketing and Communications
Number of Employees

58

Business Category

TELEVISION-CABLE, CATV & SATELLITE INTERNET SERVICE PROVIDER WEB SITE DESIGN SERVICE Cable and Other Subscription Programming (NAICS: 515210)

Hours of Operation
M: 12:00 AM - 11:59 PM
T: 12:00 AM - 11:59 PM
W: 12:00 AM - 11:59 PM
Th: 12:00 AM - 11:59 PM
F: 12:00 AM - 11:59 PM
S: 12:00 AM - 11:59 PM
Su: 12:00 AM - 11:59 PM
Method(s) of Payment

Cash

Check

Credit Card

Service Area
MetroCast Cablevision provides their services in MAINE, MARYLAND, NEW HAMPSHIRE, PENNSYLVANIA, VIRGINIA.
Industry Tips
Domain Name Services Five Steps to Building an E-Commerce Site - Video Read Before You Sign Television - Cable, CATV, & Satellite Website Design Services

Customer Review Rating plus BBB Rating Summary

MetroCast Cablevision has received 3.68 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.