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BBB Accredited Business since

Pingo

Phone: (781) 505-7500 Fax: (781) 505-7300 20 2nd Avenue, Burlington, MA 01803 http://www.pingo.com



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Description

Pingo specializes in the sale of prepaid international calling services. There is no recurring commitment and your balance is carried forward every month. Customer can choose when and how to add funds to their accounts.

Terms and Conditions

Frequently Asked Questions

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pingo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pingo include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Pingo
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: December 23, 2004 Business started: 08/02/1996 in MA Business incorporated 08/02/1996 in DE
Type of Entity

Corporation

Business Management
Mr. Edmond Romulus, Fraud Analyst Mr. Les Stevens, Retail Business Manager Mr. Dhaval Jhaveri, Business Manager Mr. Ardjan Konijnenberg, VP Business Strategy
Contact Information
Customer Contact: Mr. Dhaval Jhaveri, Business Manager
Principal: Mr. Edmond Romulus, Fraud Analyst
Principal: Mr. Les Stevens, Retail Business Manager
Number of Employees

7

Business Category

CALLING CARDS TELEPHONE SERVICE-LONG DISTANCE MOBILE TELEPHONE SERVICE All Other Information Services (NAICS: 519190)

Products & Services

Pingo sells the following brand(s): Pingo, Pingo EZ Dial (Free Dialer Application), Pingo Soft Phone (make calls from your computer with Internet connection)

Pingo offers the following product(s): Pingo Diamond Plan - Calling Plan with competitive rates with a $1.98/month fee, Pingo Mega Plan - Calling Plan with super-low rates with a $2.98/month fee, Pingo Platinum Plan - Calling Plan with good rates with a low $0.98/month fee, Pingo Premium Plan - Calling Plan with NO monthly plan fee

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Visa
MasterCard
American Express
PayPal

Pingo accepts United States Dollar (USD), Canadian Dollar (CAD), European Union Euro (EUR) and Great British Pound (GBP).
Refund and Exchange Policy
Pingo will refund 100% of you purchase less any promotional amounts for new customers requesting their accounts be closed. Existing customers will be refunded 100% of their available balance to their original method of payment, unless most recent payment transaction is greater than 90 days old. In such case, customers will be issued a paper check for the balance, within 2 - 4 weeks of the date of account closure. All account closure request must be made either in writing or by contacting our customer service department at  1-888-878-8838. 
Service Area
Pingo provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
iBasis, Inc.
Industry Tips
Telephone Communication Services

Customer Review Rating plus BBB Rating Summary

Pingo has received 4.9 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.