BBB Business Review
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BBB Accredited Business since
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Pingo specializes in the sale of prepaid international calling services. There is no recurring commitment and your balance is carried forward every month. Customer can choose when and how to add funds to their accounts.
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A BBB Accredited Business since
BBB has determined that Pingo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pingo include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 25 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||25|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Edmond Romulus, Fraud Analyst Mr. Les Stevens, Retail Business Manager Mr. Dhaval Jhaveri, Business Manager Mr. Ardjan Konijnenberg, VP Business Strategy
Number of Employees
CALLING CARDS TELEPHONE SERVICE-LONG DISTANCE MOBILE TELEPHONE SERVICE All Other Information Services (NAICS: 519190)
Products & Services
Pingo sells the following brand(s): Pingo, Pingo EZ Dial (Free Dialer Application), Pingo Soft Phone (make calls from your computer with Internet connection)
Pingo offers the following product(s): Pingo Diamond Plan - Calling Plan with competitive rates with a $1.98/month fee, Pingo Mega Plan - Calling Plan with super-low rates with a $2.98/month fee, Pingo Platinum Plan - Calling Plan with good rates with a low $0.98/month fee, Pingo Premium Plan - Calling Plan with NO monthly plan fee
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
|F||:||8:00 AM - 6:00 PM|
Method(s) of PaymentVisa
Pingo accepts United States Dollar (USD), Canadian Dollar (CAD), European Union Euro (EUR) and Great British Pound (GBP).
Refund and Exchange PolicyPingo will refund 100% of you purchase less any promotional amounts for new customers requesting their accounts be closed. Existing customers will be refunded 100% of their available balance to their original method of payment, unless most recent payment transaction is greater than 90 days old. In such case, customers will be issued a paper check for the balance, within 2 - 4 weeks of the date of account closure. All account closure request must be made either in writing or by contacting our customer service department at 1-888-878-8838.
Service AreaPingo provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business NamesiBasis, Inc.
Industry TipsTelephone Communication Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview